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Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs such as Agent CSAT, Time To Solve, SLA adherence, schedule adherence, shrinkage, and backlog management.

BE AN OWNER: Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction

Identify and prospect new business opportunities within the Mexican market.

Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting

10+ years of hands-on, professional experience in query engine development or database internals

Have 10+ years of experience working on software and operating distributed systems, with deep expertise in networking fundamentals and a good understanding of how the internet works, e.g.

Have 10+ years of experience working on software and operating distributed systems, with deep expertise in networking fundamentals and a good understanding of how the internet works, e.g.

Fully ramped up on our architecture, business domain, and AMP customers' pain points in modernizing legacy applications

Fully ramped up on our architecture, business domain, and AMP customers' pain points in modernizing legacy applications

Help lead the design and deployment of security solutions for cloud platforms (AWS, Azure, GCP), including network and compute security, identity management, and cloud security posture management (CSPM)

Have 5+ years of experience running critical systems at scale

5+ years of relevant experience, and 3+ years of search expertise (Elasticsearch (ELK Stack), Lucene, Solr or similar)

5+ years of relevant experience, and 3+ years of search expertise (Elasticsearch (ELK Stack), Lucene, Solr or similar)

5+ years of experience in computer programming

5+ years of experience in computer programming

Working with our Product and Server teams on designs and specifications for new customer-facing MongoDB features

Contribute to developing and maintaining a scalable and secure runtime environment on top of Kubernetes that supports product needs across MongoDB

10+ years of software development and operations experience, with a focus on building platforms and distributable software infrastructure

10+ years of software development and operations experience, with a focus on building platforms and distributable software infrastructure

Design and build core security primitives and services that protect MongoDB Atlas compute, networking, and identity across AWS, Azure, and GCP

Design and build core security primitives and services that protect MongoDB Atlas compute, networking, and identity across AWS, Azure, and GCP

Proactively, identify, qualify and close a sales pipeline

8+ years in SDR or pipeline generation, including 3+ years managing managers in a B2B SaaS environment