Samsara

Field Service Engineer (Automotive)

Vaga remota de Customer Success com fit claro de localização do candidato.

PublicadaAdicionada recentemente

Países elegíveis1 país aceito

Sinal de senioridadeNível aberto

Modelo de trabalhoRemoto

Locais aceitos para candidatos

México

Resumo da vaga

Field Service Engineer (Automotive)

Requisitos e responsabilidades

Conteúdo da vaga extraído em seções para revisão mais rápida.

Details

You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

Monitor customer installation milestone progress in collaboration with Samsara Implementation Consultant, spearheading prompt resolution to issues, installation challenges, partner and project complexities while ensuring quality standards are always met.
Serve as a point of contact for escalations and troubleshooting during install phases.
Monitor CSAT related to installations and resolve root causes of dissatisfaction.
Assist partners in building project-specific installation guides using Samsara best practices and deliver onsite training to installer technicians on project specific requirements
Coordinate with installation vendors to ensure work is completed on time, on budget, and to Samsara’s quality standards
Provide onsite oversight for large or complex deployments, including site readiness checks, site-level access and communication channels with installers, real-time troubleshooting, and onsite quality checks
Perform first of kind installations on complex customer projects, serving as the hands on technical expert
Identify risks early, propose mitigation strategies, and keep projects on track
Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners
Collaborate with internal teams (Customer Success, Implementation, and Product) to escalate, share feedback, and enhance the installation experience
Ensure compliance with safety standards and Samsara best practices throughout the installation lifecycle
Ensure that the Statement of Work (SOW) is fully aligned to the project’s installation requirements
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

In this role, you will:

High school diploma required, advanced degree preferred.
Must have valid driver's license and be insurable
4+ years experience managing vehicle and/or hardware technology.
Prior vehicle installation or up-fitter experience preferred (e.g. experience installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment).
Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications, for on-road and off-road vehicles and yellow iron equipment.
Basic understanding of electronics and electrical systems.
Experience in field operations coordination, implementation, and technical deployment.
Strong attention to detail with the ability to manage multiple projects in parallel.
Excellent communication and stakeholder management skills.
Fluent in English (verbal and written).
Comfortable in a dynamic, fast-paced environment with cross-functional collaboration.
Customer travel is expected up to 50-70%, including weekends and overnight stays.

In this role, you will:

Can develop professional customer-facing documentation and communicate effectively in ambiguous, fast-paced work environments
Has strong bias for standardization & automation, the ability to think big, with insistence on high standards.
Thrives in a fast-paced and change-heavy environment.
Possesses strong problem-solving skills and a continuous improvement mindset.
Has familiarity or hands-on experience with AI tools to drive operational efficiency.

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