US Cloud
Associate Technical Account Manager
Remote Technical Account Management role with clear candidate location fit.
PostedMay 31, 2026
Eligible countries1 accepted country
Seniority signalMiddle
Work settingRemote
Accepted candidate locations
USA
Role overview
Associate Technical Account Manager
Requirements and responsibilities
Readable role content extracted into sections for faster review.
Maximize Client Satisfaction (CSAT)
- Ensure high levels of client satisfaction by resolving technical issues quickly and effectively.
- Act as a customer advocate, aligning services with client needs to drive business value.
- Regularly gather and analyze feedback to improve service delivery and address any gaps in customer satisfaction.
Client Relationship and Account Oversight
- Maintain strong relationships with assigned clients, acting as their main point of contact for all technical needs.
- Develop a strategic roadmap for managing Microsoft technologies for clients, aligning with their business objectives.
- Oversee all aspects of account management, including proactive identification of risks and addressing them to minimize downtime.
Client Relationship and Account Oversight
- Collaborate closely with technical support and engineering teams to ensure client needs are met.
- Advocate on behalf of clients to ensure that their priorities are reflected in the solutions provided.
- Communicate client concerns and needs to internal teams, ensuring alignment and responsiveness.
Client Relationship and Account Oversight
- Lead monthly and quarterly business reviews with clients to review performance, discuss future needs, and strengthen relationships.
- Provide detailed reporting on account performance, including key metrics and areas for improvement.
- Identify opportunities to enhance the value delivered to clients, driving continuous engagement.
Client Relationship and Account Oversight
- Collaborate with sales, technical, and client success teams to ensure smooth renewal processes for existing clients.
- Contribute insights during renewals, focusing on improving value propositions based on client feedback.
- Participate in discussions that aim to optimize contract renewals, extensions, or expansions based on evolving client needs.
Qualifications
- 1+ years of experience in an Enterprise support environment with a strong understanding of corporate account support needs and emerging Microsoft trends.
- Experience in production and analysis of customer reporting against KPIs.
- Experience within Windows Server, Win10, Active Directory, Systems Center, Azure, Office 365, SharePoint Server, SQL Server, Exchange Server, and Dynamics ERP.
- Refined oral and written communication skills with ability to effectively negotiate, convey ideas, and build strong relationships.
Preferred Qualifications
- Experience working with Salesforce or equivalent CRM solutions.
- Use of Video Conferencing Platforms – (Microsoft Skype / Cisco WebEx / Citrix GoToMeeting).
- ITIL/ITSM service delivery ticket solution skills.
Education and Training
- Bachelor's degree in computer science, information systems, or business preferred.
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