Tintri
Support Account Manager
Remote Technical Account Management role with clear candidate location fit.
PostedJun 3, 2026
Eligible countries1 accepted country
Seniority signalSenior
Work settingRemote
Accepted candidate locations
USA
Role overview
Support Account Manager
Requirements and responsibilities
Readable role content extracted into sections for faster review.
Role and Scope
- 5+ years in a customer-facing post-sales role: Support Account Manager, Technical Account Manager, Customer Success Manager, or senior support engineer with named-account responsibility
- Demonstrated ability to maintain account documentation (account plans, QBRs, scorecards) over multi-year customer relationships
- Working technical fluency in enterprise storage, virtualization (VMware, Hyper-V, OpenStack, Kubernetes), and adjacent infrastructure
- Direct experience running customer escalations to resolution under time pressure
- Strong written communication; this role produces a real artifact for every customer interaction
- Experience with Salesforce for activity tracking and pipeline visibility
- Comfort presenting to senior customer audiences (Director, VP, CIO, CTO)
- Self-directed, calendar-driven, able to manage a portfolio of 5-8 accounts without daily oversight
Role and Scope
- Prior experience supporting Tintri, NetApp, Pure, Dell, or comparable storage platforms
- Experience supporting financial services, healthcare, or other regulated industries
- Familiarity with Jira (issue tracking) and customer telemetry / analytics platforms
- Background working inside an OEM or hardware vendor support organization
- Experience contributing to or authoring formal QBR programs and support service offerings
- Working knowledge of NFS, iSCSI, VAAI, vVols, VMware integration patterns, Kubernetes, OpenShift, and OpenStack
Role and Scope
- Current account plans, scorecards, and verified contact rosters for every assigned account
- Regular Quarterly Business Reviews delivered to each account
- Timely customer-facing recap notes after every meeting
- Routine use of available telemetry and analytics platforms to monitor account health
- Accurate CRM activity records reflecting customer engagement
- Prompt and professional response to customer and leadership communications
Similar roles
Keep a backup shortlist.
Kubernetes, Salesforce USA
Staff Backend Engineer- Grafana Enterprise| US| RemoteGrafana LabsView role Kubernetes, Salesforce USA
Staff Backend Engineer- Grafana Enterprise| Canada| RemoteGrafana LabsView role Kubernetes, Salesforce USA
Staff Backend Engineer- Databases Tempo| US| RemoteGrafana LabsView role Kubernetes, Salesforce USA
Staff Backend Engineer- Databases Tempo| Canada| RemoteGrafana LabsView role Stack
Use these tags to compare similar remote roles.
Location eligibility
Candidates should apply only when their profile country is listed here.
Your profileCountry not setSign in to check your country against this role.
Hiring flow
WithMira shows the role, then sends candidates to the company application.
1Check role fit, stack, and location eligibility in WithMira.
2Open the company application page from the tracked apply link.
3Save the role or subscribe for similar opportunities before leaving.