Vagas remotas de Snowflake com elegibilidade clara.

Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.

Embed customer supportability requirements into the earliest stages of the Product Development Lifecycle (PDLC) by participating in design reviews and technical planning with R&D.

Lead architecture and system design for complex, distributed software systems; guide teams toward scalable, maintainable solutions.

Partner with our Sales Team to help customers evaluate and prove the value of our solution

Define and execute sales plans for your assigned territory

Build and maintain scalable ELT pipelines using dbt and BigQuery, following software engineering best practices such as testing, documentation, and CI/CD workflows.

Build and scale the ingestion layer across third-party marketing APIs (Meta, Google, TikTok, GA4, Shopify, Klaviyo, and more) — auth, extraction, rate-limit handling, backfill, and incremental sync.

You have a strong background in Customer Success in B2B SaaS (5+ years preferred), supporting Enterprise or Strategic customers on complex, configurable products and driving adoption, engagement, and long-term outcomes.

Kubernetes Ownership: Be the Kubernetes maintainer. Own cluster operations end-to-end: upgrades, capacity, networking, RBAC, manifests/Helm charts, ongoing operations and maintenance

Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team.

Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team.

Build mission-critical backend services that deliver value to our customers. You will play a crucial role in architecting, designing, developing and operationalizing high performance, scalable, reliable and resilient services