Support Engineer

Role overview

Support Engineer

Requirements and responsibilities

Readable role content extracted into sections for faster review.

In this role you will

Become a Platform Expert: Develop deep authority on Sentry's features to guide customers through complex debugging workflows
Resolve Technical Inquiries: Answer inbound support requests with a focus on teaching and enabling developers, not just closing tickets
Troubleshoot SDK Implementations: Go beyond the UI to help developers instrument Sentry's SDKs within their specific codebases and frameworks

In this role you will

Audit AI Responses: Review responses from our AI support agent for accuracy and hallucinations, and create examples of "perfect answers" to continuously improve performance
Curate Knowledge: Write and structure documentation that keeps our AI agent and our human engineers equipped with accurate, findable information

You’ll love this job if you

Are Tenacious: Complex, "this makes no sense" tickets energize you and you don't stop until you've traced the issue, found the signal in the noise, and driven it to resolution
Are a Developer Advocate: You have a passion for developer tools and care about the developer experience end-to-end
Are Results-Driven: You aren't satisfied with closing tickets. You want to build a system that scales

Qualifications

Strong Coding Foundations: Proficiency in Python, JavaScript, or equivalent. You should be comfortable reading SDK source code and reproducing bugs
Modern Dev Stack Knowledge: Deep understanding of CI/CD, APIs, microservices, and observability/monitoring
Exceptional Communication: You speak both "user" and "developer" fluently, simplifying complexity for customers and turning findings into clear bug reports

Qualifications

All of the above, plus a track record of owning complex, high-impact problems end to end

Bonus qualifications

Practical familiarity with AI tooling and how LLMs or RAG-based systems work in practice
Active presence on GitHub or experience contributing to open-source repositories

Bonus qualifications

Support Engineer (IC2): EUR 52,000 – EUR 63,000
Senior Support Engineer (IC3): EUR 64,000 – EUR 78,000

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Browse stack

JavaScript, Python Austria

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FocusSupportRole area

Seniority signalOpen levelCandidate level

StackCI/CD, JavaScript, PythonPrimary skills

Location1 accepted countryEligibility

Stack

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CI/CD JavaScript Python

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Austria

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