Senior Manager, Solutions Engineering Pre-Sales, Northern Europe

Readable role content extracted into sections for faster review.

15+ years of pre-sales / SE experience in a reputable IT company.
5+ years of experience as a frontline or second level SE manager role.
Strong understanding of the Northern European (Benelux / Nordics) market, proven track record of business engagements with customers in that market.
Proven track record of business growth and talent acquisition (team building).
Demonstrable experience in coaching, leadership skills and team management
Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios
Understanding of customers buying decision process and how to influence it, and the ability to make intelligent business decisions to drive to revenue targets
Expertise in internet technologies: OSI Model layers 1-7, BGP, TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS
Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends.

BSc/MSc or equivalent degree in a technology related field.
MBA is a plus.
Demonstrated experience with a scripting or programming language (e.g. Python, JavaScript, Bash, Go) and a desire to expand those skills;
Industry and technology certifications
Exposure to emerging technical landscape trends, such as Zero Trust and Serverless computing.
Experience in Cloud project deployments
Speaking one other European language in addition to fluent English

Work directly with the Sales Director of the region in a 1-to-1 alignment.
Cultivate cross SE team/office coordination, keep us all connected as one team
Facilitate knowledge transfer between SE teams globally.
Develop strong relationships outside of SE organization to aid in escalation of issues (product/support/engineering/special projects/marketing/legal/etc)
Maintain strong communications with Account Executives and Customer Success leads

Keep the pulse of the team: who is happy, productive, performing. Know each member’s strengths and how they would each like to develop
Exemplify and cultivate positive culture traits. Provide support and confidence to team members
Effectively deal with performance issues and provide relevant, timely feedback.
Cultivate a very open communication environment. Criticism is welcome and appreciated
Maintain a culture of independence, collaboration and results focus.

Similar roles