RevenueCat

Senior Customer Success Manager

Remote Success role with clear candidate location fit.

PostedMay 29, 2026

Eligible countries86 accepted countries

Seniority signalLead

Work settingRemote

Accepted candidate locations

AlbaniaAlgeriaArgentinaAustriaBahamasBahrain+80 more

Role overview

Readable role content extracted into sections for faster review.

Gain a deep understanding of RevenueCat’s product, customers, customer segments, and managed customer motion
Meet with Customer Success, Sales, Product, Support, technical account partners, and growth specialists to understand how we work today
Sit in on customer calls, implementation handoffs, business reviews, and internal account discussions
Start building customer context for a small set of managed accounts
Present your “first ship” — a RevenueCat onboarding tradition where you create and share something useful based on your first few weeks. For this role, that could be an account-plan template, a customer insight, a growth playbook, a customer education idea, or an improvement to how we run customer conversations

Own a portfolio of managed customers
Build account plans for your most important accounts, including customer goals, app context, RevenueCat adoption, growth opportunities, risks, stakeholders, open asks, and next steps
Identify product adoption opportunities and help customers take action on them
Run customer conversations and business reviews that produce concrete next steps
Work with technical partners and growth specialists without becoming a relay layer
Begin tracking success across account health, adoption, customer outcomes, risks, and renewal / expansion context

Be trusted by customers as a thoughtful, growth-oriented account partner
Have improved product adoption and account clarity across your portfolio
Have helped customers identify and act on meaningful monetization or growth opportunities
Have turned repeated customer questions or growth problems into reusable assets, playbooks, docs, templates, or enablement
Be a strong internal voice for customer context, helping Product, Sales, Support, and Marketing understand what customers are trying to do and where they get stuck

Have helped customers make better decisions about their subscription business
Have contributed meaningfully to customer health, product adoption, renewal readiness, and expansion context
Be known internally as someone who brings clear customer context, sharp judgment, and strong follow-through
Have helped define what great CSM work looks like at RevenueCat
Have made the team smarter by turning customer learnings into reusable systems, content, and playbooks

5+ years of experience in Customer Success, Account Management, Customer Growth, Strategic Consulting, Growth, Product, Marketing, Sales, Support, or a similarly customer-facing role
Experience managing strategic or high-value customer relationships where product adoption, account strategy, stakeholder management, and business outcomes mattered
Strong enough app-growth judgment to reason about monetization, retention, pricing, paywalls, lifecycle, onboarding, and/or user acquisition, even if you are not a deep specialist in all of them
Ability to use data to understand customer performance, spot risks and opportunities, and communicate practical recommendations
Comfort working with technical products and technical stakeholders. You do not need to be an engineer, but you need to understand enough to know when technical correctness matters
Strong written and verbal communication across founders, executives, growth teams, product teams, and engineers
High ownership and follow-through across multiple customers, internal stakeholders, and moving pieces
Strong prioritization skills. You should know where to go deep, where to be lightweight, and where to create leverage
Comfort working in a remote, async environment using tools like Google Docs, Slack, Zoom, Linear, Salesforce, and Notion

Have worked with mobile apps, subscription businesses, consumer products, gaming, marketplaces, payments, analytics, lifecycle, CRM, growth tooling, or developer tools
Have firsthand experience with app monetization, in-app purchases, subscriptions, paywalls, lifecycle messaging, pricing, retention, or mobile analytics
Have owned strategic accounts with renewal or expansion influence
Have built customer-facing playbooks, workshops, templates, guides, webinars, or scaled education
Have partnered closely with technical account managers, support teams, product managers, sales teams, or specialist advisory teams
Have been a RevenueCat customer, app builder, or operator in the mobile subscription ecosystem

Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator
10-year window to exercise vested equity options
Fully remote and flexible work environment
4-5 weeks of suggested time off annually for mental, physical, and emotional recharge
$2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning

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