LiveKit

Technical Account Manager

Remote Sales role with clear candidate location fit.

PostedJul 1, 2026

Eligible countries1 accepted country

Seniority signalLead

Work settingRemote

Accepted candidate locations

USA

Role overview

Readable role content extracted into sections for faster review.

are obsessed with the success of every customer you work with
are known as the go-to person for tackling tough technical problems
can shift between deep technical detail and executive context without dropping either
can write a one-pager an exec will read and a Slack reply that lands well with an engineering audience
can ramp on a customer's stack and get to a useful conversation in days, not weeks

Own the technical relationship and long-term outcome for a portfolio of strategic accounts, typically the most sophisticated voice AI and real-time engineering teams in our customer base.
Drive architecture reviews and design consultations to understand each customer's deployment, model their growth trajectory, and steer them toward what will scale.
Deepen product adoption by identifying capability gaps between what customers have built and what the platform supports.
Quarterback the full LiveKit team behind each account, partnering with Developer Success Engineers on day-to-day technical work, Forward Deployed Engineers on deep implementations, and routing hard issues to support and engineering.
Be the customer's voice inside LiveKit, translating field signal into product, pricing, and positioning feedback that actually moves the roadmap.
Lead executive business reviews that connect platform health to business outcomes, surface technical risks ahead, and align both teams on what comes next.
Be on-site with customers for major launches and executive reviews, and lead LiveKit's response in critical escalations to keep the customer's leadership in the loop.
Spot expansion signal early and hand it cleanly to sales. You don't carry the number, but you usually see it first.
Build the playbooks. This is a new function at LiveKit, and you'll define the engagement model for the company's most important accounts.

8+ years in technical, customer-facing roles such as TAM, Solutions Architect, Sales Engineer, or a senior engineering role with heavy customer exposure.
A track record as the trusted technical voice for engineering customers. Engineering teams have leaned on your judgment when the path forward wasn't clear.
Fluent in developer-platform fundamentals like APIs, SDKs, frameworks, and deployment patterns. You don't write code day-to-day, but you can hold your own in technical conversations with engineers.
Familiarity with real-time, distributed, or developer-platform systems. Enough to understand the technical challenges customers face at scale, even if you haven't shipped them yourself.
Comfortable owning a portfolio with a proactive system for tracking customer health, not just reacting to fires.
You communicate with precision in writing and in person, with engineers and executives. You don't soften a recommendation when the customer needs to hear it straight.

Direct experience with WebRTC, SIP, media servers, or voice AI infrastructure (if you've ever debugged that-one-weird-audio-issue, we want to talk to you).
Experience building or operating LLM agent systems, voice AI pipelines, or other AI-native applications.
Time spent at a developer tools or infrastructure company.
Hands-on coding in Python, JavaScript/TypeScript, or Go.
Open source contributions. What you've shipped tells us how you think.
Early-stage startup experience. You've not just run the playbook, you've written the playbook.