IT Support Engineer

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are obsessed with making the best product and experience for our customers and colleagues
are known as the go-to person for tackling tough, ambiguous problems and bringing order to chaos
work hard and can build and ship fast while caring deeply about polish, detail, and quality
are a fast learner who frequently picks up new tools, systems, and skills

Own day-to-day IT support for employees across time zones, including triage, troubleshooting, and resolution for hardware, software, access, and network issues
Provide high-quality onboarding and offboarding, ensuring new hires are productive quickly and departures are handled cleanly (device return, access removal, account deprovisioning)
Build and maintain internal documentation, runbooks, and self-serve workflows that reduce repeated requests and improve employee experience
Operate a reliable ticketing and prioritization system, with clear communication and strong follow-through

Administer and improve identity and access workflows in Okta, including group strategy, app assignments, SSO configurations, and access request patterns
Manage endpoint fleet operations using Workspace ONE, including provisioning, configuration baselines, patching workflows, encryption posture, and inventory hygiene
Own laptop lifecycle management: procurement, standard builds, repairs, replacements, asset tracking, and secure disposal
Partner with Security to support access reviews, MFA enforcement, device posture policies, and incident response needs (while keeping IT operations pragmatic and low-friction)

Administer Google Workspace, including user lifecycle management, groups, shared drives, permissions, and baseline configuration standards
Administer Slack workspace operations, including access management, role-based administration, and configuration that supports both productivity and security needs
Improve SaaS sprawl and vendor hygiene by helping maintain an accurate inventory of internal tools, owners, and renewal timelines
Support rollout of new internal tools and changes with clear planning, documentation, and stakeholder coordination

Partner with Security, Engineering, and Operations to translate requirements into practical IT controls and workflows
Identify operational gaps and lead projects to close them, such as better onboarding automation, improved device compliance reporting, or clearer ownership of internal systems
Provide visibility into IT health, recurring issues, and improvement opportunities through lightweight metrics and regular updates

3+ years of experience in IT support, IT operations, or a closely related role, ideally in a fast-moving, remote-first environment
Hands-on experience administering Okta (or a similar identity provider) and implementing practical access management workflows
Hands-on experience with modern MDM tooling, ideally Workspace ONE (or equivalent), including provisioning and configuration enforcement
Strong working knowledge of Google Workspace administration and common endpoints (macOS strongly preferred)
Excellent written and verbal communication skills — you can explain technical steps clearly and keep stakeholders informed without overloading them
Strong ownership and judgment — you can prioritize, handle ambiguity, and build systems that reduce future work

Experience supporting security and compliance needs (SOC 2, ISO 27001) through IT controls and evidence-friendly processes
Familiarity with device security posture concepts: EDR, disk encryption, patch compliance, and access hygiene
Scripting or automation experience (for example with Bash, Python, Google Apps Script, or Okta workflows) to reduce manual work
Experience supporting globally distributed teams, including logistics for hardware and device returns