LiveKit
IT Support Engineer
Remote IT / Security role with clear candidate location fit.
PostedJun 2, 2026
Eligible countries1 accepted country
Seniority signalOpen level
Work settingRemote
Accepted candidate locations
USA
Role overview
IT Support Engineer
Requirements and responsibilities
Readable role content extracted into sections for faster review.
You'll Thrive Here If You:
- are obsessed with making the best product and experience for our customers and colleagues
- are known as the go-to person for tackling tough, ambiguous problems and bringing order to chaos
- work hard and can build and ship fast while caring deeply about polish, detail, and quality
- are a fast learner who frequently picks up new tools, systems, and skills
What You'll Do
- Own day-to-day IT support for employees across time zones, including triage, troubleshooting, and resolution for hardware, software, access, and network issues
- Provide high-quality onboarding and offboarding, ensuring new hires are productive quickly and departures are handled cleanly (device return, access removal, account deprovisioning)
- Build and maintain internal documentation, runbooks, and self-serve workflows that reduce repeated requests and improve employee experience
- Operate a reliable ticketing and prioritization system, with clear communication and strong follow-through
What You'll Do
- Administer and improve identity and access workflows in Okta, including group strategy, app assignments, SSO configurations, and access request patterns
- Manage endpoint fleet operations using Workspace ONE, including provisioning, configuration baselines, patching workflows, encryption posture, and inventory hygiene
- Own laptop lifecycle management: procurement, standard builds, repairs, replacements, asset tracking, and secure disposal
- Partner with Security to support access reviews, MFA enforcement, device posture policies, and incident response needs (while keeping IT operations pragmatic and low-friction)
What You'll Do
- Administer Google Workspace, including user lifecycle management, groups, shared drives, permissions, and baseline configuration standards
- Administer Slack workspace operations, including access management, role-based administration, and configuration that supports both productivity and security needs
- Improve SaaS sprawl and vendor hygiene by helping maintain an accurate inventory of internal tools, owners, and renewal timelines
- Support rollout of new internal tools and changes with clear planning, documentation, and stakeholder coordination
What You'll Do
- Partner with Security, Engineering, and Operations to translate requirements into practical IT controls and workflows
- Identify operational gaps and lead projects to close them, such as better onboarding automation, improved device compliance reporting, or clearer ownership of internal systems
- Provide visibility into IT health, recurring issues, and improvement opportunities through lightweight metrics and regular updates
Who You Are
- 3+ years of experience in IT support, IT operations, or a closely related role, ideally in a fast-moving, remote-first environment
- Hands-on experience administering Okta (or a similar identity provider) and implementing practical access management workflows
- Hands-on experience with modern MDM tooling, ideally Workspace ONE (or equivalent), including provisioning and configuration enforcement
- Strong working knowledge of Google Workspace administration and common endpoints (macOS strongly preferred)
- Excellent written and verbal communication skills — you can explain technical steps clearly and keep stakeholders informed without overloading them
- Strong ownership and judgment — you can prioritize, handle ambiguity, and build systems that reduce future work
Nice to haves
- Experience supporting security and compliance needs (SOC 2, ISO 27001) through IT controls and evidence-friendly processes
- Familiarity with device security posture concepts: EDR, disk encryption, patch compliance, and access hygiene
- Scripting or automation experience (for example with Bash, Python, Google Apps Script, or Okta workflows) to reduce manual work
- Experience supporting globally distributed teams, including logistics for hardware and device returns
Our Commitment to You
- An opportunity to build something truly impactful to the world
- Contribute to open source alongside world-class engineers
- Competitive salary and equity package
- Health, dental, and vision benefits
- Flexible vacation policy
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