Role overview

Developer Success Engineer

Requirements and responsibilities

Readable role content extracted into sections for faster review.

You'll Thrive Here If You:

  • are an engineer at heart, and don't mind reading more code than you write
  • are a natural teacher who finds joy in helping others learn and succeed
  • can break down complex technical concepts in a way that's easily understood by others
  • enjoy learning new programming languages quickly and prototyping
  • care deeply about the developer experience and the success of the people building on our platform
  • have excellent spoken and written English

What You'll Do

  • Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community
  • Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, and update documentation and technical guides in service of customers
  • Collaborate and support community efforts, specifically around technical issues
  • Regularly meet with and follow up with LiveKit customers to ensure their continued success on the platform
  • Partner closely with Sales, BD, and Partnerships teams on strategy and support them in customer conversations

Who You Are

  • A practicing engineer with demonstrated ability to build, ship, and debug production software
  • Comfortable working across an unfamiliar codebase to diagnose and resolve customer issues
  • A clear written and verbal communicator who can adapt your message to technical and non-technical audiences
  • Curious, fast-learning, and energized by ambiguity
  • Customer-focused — you feel the difference between solving a ticket and solving the underlying problem

Nice to haves

  • You've literally done this role before
  • Experience working with a community of developers
  • Contributions to open source
  • You've built something with LiveKit
  • You're multilingual — LiveKit has users around the world

Our Commitment to You

  • An opportunity to build something truly impactful to the world
  • Contribute to open source alongside world-class engineers
  • Competitive salary and equity package
  • Health, dental, and vision benefits
  • Flexible vacation policy
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