Intracom Telecom
Wireless Systems Technical Support Engineer
Remote customer support role with clear candidate location fit.
PostedJul 6, 2026
Eligible countries1 accepted country
Seniority signalOpen level
Work settingRemote
Accepted candidate locations
USA
Role overview
Wireless Systems Technical Support Engineer
Requirements and responsibilities
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Details
- Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols
- Travel to customer sites to supervise the installation of trial systems and train customer's engineers to install and operate our wireless solutions
- Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices
- Collaborate with team members to resolve complex technical challenges and enhance customer service experiences
- Utilize Microsoft Office and SQL for documentation and reporting purposes
- Associate or Bachelor's degree in Computer Science or Telecommunications or Electrical Engineering
- Minimum 5 years proven working experience in Technical Support or Field Engineer Roles in RF systems
- Work experience with Microwave systems is highly desirable
- Knowledge of RF systems theory
- Knowledge of L2/L3 networking & protocols
- US work authorization and residency in the US required
- Availability to travel within USA
- Experience in using network protocol analyzers and traffic generators
- Working knowledge of Linux
- Knowledge of SQL
- Experience with NMS systems
- Strong problem-solving skills, creativity and attention to detail
- Results-oriented, able to articulate the reasoning behind decisions and trade-offs
- Flexible, with a strong desire to learn and accept new challenges
- Stress-tolerant, with ability to adapt to shifting priorities and schedules, able to develop, organize and manage multiple tasks
- Self-motivated, with a sense of urgency to meet project goals and schedules while working with minimal supervision
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