INNERGY
Customer Success Manager
Remote design role with clear candidate location fit.
PostedJul 9, 2026
Eligible countries1 accepted country
Seniority signalLead
Work settingRemote
Accepted candidate locations
USA
Role overview
Customer Success Manager
Requirements and responsibilities
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Details
- Serve as the primary post-implementation relationship owner for a portfolio of Microvellum and INNERGY Engineering customers.
- Develop trusted advisor relationships with executive sponsors, administrators, engineers, and end users.
- Drive customer adoption through strategic business reviews, success planning, training recommendations, and proactive engagement.
- Monitor customer health, identify risks, and develop action plans to improve customer outcomes and retention.
- Partner with Technical Support and Professional Services to coordinate issue resolution and advocate for customer needs.
- Identify opportunities for additional training, consulting, products, and services that help customers maximize their investment.
- Collaborate with Sales on renewal and expansion opportunities while ensuring a seamless customer experience.
- Capture customer feedback and partner with Product to influence future enhancements.
- Maintain accurate customer health metrics, account plans, and activity within CRM.
- Champion the voice of the customer across the organization.
- High customer retention and renewal rates.
- Strong adoption of Microvellum and INNERGY Engineering solutions.
- Excellent customer satisfaction (CSAT) and relationship health.
- Accurate forecasting of customer risk and growth opportunities.
- Consistent executive engagement and strategic account planning.
- Customers who become advocates for Microvellum, INNERGY Engineering, and INNERGY.
- 3+ years of Customer Success, Account Management, Professional Services, or related SaaS experience.
- Experience managing a portfolio of B2B customers.
- Strong consultative communication and relationship-building skills.
- Ability to manage multiple customer priorities in a fast-paced environment.
- Excellent problem-solving and project coordination abilities.
- Experience with CRM platforms such as HubSpot, Salesforce, or similar.
- Bachelor's degree or equivalent experience preferred.
- Experience in woodworking, millwork, cabinetry, manufacturing, CAD/CAM, ERP, engineering software, or construction technology.
- Knowledge of Microvellum, INNERGY Engineering, or similar manufacturing and engineering software solutions.
- Experience conducting executive business reviews and customer success planning.
- Background partnering with implementation or technical teams.
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