Grafana Labs

Staff Software Engineer| United States| Remote

Remote Sales Operations role with clear candidate location fit.

PostedRecently added

Eligible countries1 accepted country

Seniority signalLead

Work settingRemote

Accepted candidate locations

USA

Role overview

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Architect and own end-to-end integrations across Salesforce, Snowflake/BigQuery, Slack, Grafana, and billing & finance systems
Define and enforce integration patterns, and API standards across the GTM stack
Lead incident response and root-cause analysis for integration failures; drive improvements to observability and alerting
Partner with Revenue Operations to translate business requirements into reliable, scalable technical solutions
Evaluate and rationalize third-party connectors, middleware, and iPaaS tooling against build-vs-buy criteria

Design and ship internal applications that replace SaaS point-solutions — reducing cost, consolidating workflows, and increasing team leverage
Establish a lightweight internal development practice: code standards, CI/CD, deployment patterns, and documentation norms
Leverage AI/LLM capabilities (APIs, agentic workflows) to accelerate internal tool development and automate repetitive operations work
Maintain a clear deprecation roadmap tied to measurable SaaS spend reduction targets

Set the technical direction for how GTM systems share data — defining canonical data models, source-of-truth ownership, and sync strategies
Conduct design reviews and provide architectural guidance to engineers, RevOps analysts, and technical stakeholders
Identify and remediate technical debt proactively; advocate for engineering rigor in a primarily non-engineering organization

8+ years of software engineering experience, with a strong focus on systems integration and/or internal platform development
Expert-level Python — you write production code, not just scripts, Java, and Java Script
Deep hands-on experience with Salesforce (data model, APIs, automation) and at least one cloud data warehouse (Snowflake or BigQuery)
Proven track record building internal tooling that replaced or meaningfully reduced reliance on commercial SaaS products
Solid grasp of data modeling, API design, event-driven architectures, and ETL/ELT patterns
Experience integrating billing, finance, or quote-to-cash systems (e.g., Stripe, NetSuite, Zuora, or similar)
Demonstrated ability to work autonomously in ambiguous environments — you scope your own work and drive it to completion
Strong communicator who can translate technical tradeoffs for non-technical GTM and finance stakeholders
Familiarity with GTM platforms like Salesforce, HubSpot, Outreach, Gainsight, or similar CRM/sales engagement tools

Experience with frontend frameworks & tooling (React, Slack Block Kit, dashboard components) to build user-facing interfaces for AI tools
Experience with vector databases or retrieval pipelines (Pinecone, Weaviate, ChromaDB, pgvector, or similar)
Prior work automating sales, customer success, or marketing workflows in a B2B SaaS environment
Experience with workflow automation platforms like n8n, Workato, Prefect, Clay, PhantomBuster, Apify, Dust, or similar tools
Familiarity with Model Context Protocol (MCP) or similar standards for connecting AI systems to data sources and tools
Exposure to observability tools for AI systems (LangSmith, Weights & Biases, custom logging/evaluation frameworks)
Experience working in Revenue Operations, GTM Analytics, or Sales Operations environments
Previous experience in open source or developer-focused SaaS companies—Grafana is built on OSS and we value engineers who share that DNA

100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication – Expect open decision-making and regular company-wide updates.
Innovation-Driven – Autonomy and support to ship great work and try new things.
Open Source Roots – Built on community-driven values that shape how we work.
Empowered Teams – High trust, low ego culture that values outcomes over optics.
Career Growth Pathways – Defined opportunities to grow and develop your career.
Approachable Leadership – Transparent execs who are involved, visible, and human.
Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

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