Grafana Labs

Staff Product Designer, Incident Response Management| Canada| Remote

Remote Product Design role with clear candidate location fit.

PostedRecently added

Eligible countries2 accepted countries

Seniority signalLead

Work settingRemote

Accepted candidate locations

CanadaUSA

Role overview

Readable role content extracted into sections for faster review.

Work with peers and leaders across engineering, product management, technical writing, go-to-market, and product design to iterate on and improve our products
Document user needs and pain points, design directions, trade-offs, and detailed designs using a variety of product design and visual communication tools, including agentic tooling such as Figma Make, Cursor, and Claude Code where it adds value to your practice
Work with researchers, cross-functional collaborators, and lead customers such as the members of our Customer Advisory Board (CAB) and Design Partnership Program (DPP) to plan and execute formative and evaluative research initiatives
Provide pragmatic, cohesive, and highly scalable design solutions that strike the appropriate balance between addressing business, customer, and user needs

Experience designing for developers, SREs, and other highly technical users
A portfolio of well-articulated design work that moved the needle on specific business goals, metrics, or KPIs for complex and data-rich dev tooling and/or enterprise SaaS products
Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations
Ability to deliver pragmatic, cohesive, and scalable design solutions in a fast-paced environment where industry standards are constantly evolving
Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind
Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy
A deep personal desire to seek diverse perspectives, aim for progress over perfection, follow through on commitments, support your peers, and mentor new hires

Experience designing developer or SRE tools for critical cloud infrastructure, security, or other high-stress use cases and usage scenarios
Experience designing cross-platform experiences for developer tools across touchpoints including web, desktop, mobile, CLI, API and MCP integrations, and agentic harnesses
An understanding of incident response scenarios / practices related to observability, cloud infrastructure, database monitoring, cyber security, or similar domains

Provide an example of a successful software product that addresses incident response management or similar use cases, and briefly explain what you believe makes it effective

100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication – Expect open decision-making and regular company-wide updates.
Innovation-Driven – Autonomy and support to ship great work and try new things.
Open Source Roots – Built on community-driven values that shape how we work.
Empowered Teams – High trust, low ego culture that values outcomes over optics.
Career Growth Pathways – Defined opportunities to grow and develop your career.
Approachable Leadership – Transparent execs who are involved, visible, and human.
Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Similar roles