GitLab
QA Manager, Enterprise Technology and AI
Remote Enterprise Applications role with clear candidate location fit.
PostedRecently added
Eligible countries19 accepted countries
Seniority signalLead
Work settingRemote
Accepted candidate locations
Role overview
QA Manager, Enterprise Technology and AI
Requirements and responsibilities
Readable role content extracted into sections for faster review.
What you'll do
- Define and lead the QA strategy for Business Applications, with accountability for functional quality, automation quality, release confidence, and defect prevention across the application portfolio.
- Build and scale a quality engineering practice that supports enterprise platforms such as Salesforce, Zuora and related systems and integrations that power core business operations.
- Establish strong functional testing practices for end-to-end business processes, including configuration validation, workflow testing, role-based access validation, integration testing, and data reconciliation across systems.
- Lead the design and expansion of automation testing frameworks and reusable automated test assets for UI, API, integration, and regression test coverage.
- Partner with Business Applications, PMO, AI & Automation and business stakeholders to embed quality earlier in the delivery lifecycle and ensure clear release-readiness criteria for projects, enhancements, and production changes.
- Own QA planning and execution for complex cross-functional processes spanning CRM,Billing and Support systems, and supporting data flows that impact business continuity and customer outcomes.
- Track and communicate quality metrics including test coverage, test gaps, defect leakage, automation effectiveness, release quality, and team productivity, and use those insights to drive continuous improvement.
- Define and implement an AI-driven QA approach, including opportunities for AI-assisted test design, regression impact analysis, defect summarization, log analysis, evidence generation, and test optimization.
- Evaluate and operationalize AI capabilities using GitLab-native and external AI tools where they improve quality, speed, and insight while maintaining governance, traceability, and trust.
- Build a documentation-first QA operating model with clear test plans, defect reports, traceability, release documentation, and async-friendly communication practices across global teams.
- Hire, coach, and develop QA engineers and automation engineers, while creating clear standards for execution, accountability, collaboration, and career growth.
What you'll bring
- 7+ years of progressive and demonstrated experience leading QA, quality engineering, or test engineering teams supporting Enterprise Business applications at scale.
- 2+ years of Demonstrated experience managing or leading technical teams, with a track record of coaching, giving actionable feedback, and growing team members.
- Strong hands-on and leadership experience in functional testing and automation testing for business applications such as Salesforce, Zuora, Zendesk systems.
- Strong understanding of end-to-end business process testing across integrated enterprise applications, including upstream and downstream dependency validation.
- Experience designing and scaling automated testing approaches across UI, API, workflow, integration, and data validation layers.
- Demonstrated ability to define quality metrics, identify testing gaps, and use data to improve release quality, team performance, and process maturity.
- Experience partnering with business systems teams, program managers, and business stakeholders in fast-moving environments.
- Strong people management experience, including hiring, coaching, performance management, and leading distributed teams.
- Excellent written and verbal communication skills.
- Experience evaluating or implementing AI-enabled QA practices in a practical and governed way that improves testing effectiveness without reducing control or auditability.
- Experience building or modernizing QA capability within Enterprise Applications, or Business Systems organizations.
How GitLab Supports Full-Time Employees
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
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