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Technical Support Engineering Manager, Singapore, Australia
Remote User Ops role with clear candidate location fit.
PostedJun 26, 2026
Eligible countries2 accepted countries
Seniority signalLead
Work settingRemote
Accepted candidate locations
AustraliaSingapore
Role overview
Technical Support Engineering Manager, Singapore, Australia
Requirements and responsibilities
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What you’ll do
- Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.
- Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.
- Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.
- Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
- Drive operational excellence by improving workflows, building automations, and streamlining tooling.
- Champion documentation and knowledge sharing to empower both customers and teammates.
You may be a fit if
- Prior experience as a Technical Support Engineer or in a hands-on technical support role.
- Proven track record managing or leading a technical support team in a SaaS or developer-focused company.
- Strong debugging and problem-solving skills, with a deep understanding of software development workflows.
- Familiarity with IDEs, LLMs, and AI-powered developer tools.
- Excellent communication skills with the ability to coach teams and engage with senior external stakeholders.
- Self-starter with curiosity, creativity, and a bias for action.
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Stack
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Location eligibility
Candidates should apply only when their profile country is listed here.
Hiring flow
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