BTSE
[Fintech] 客服QA質檢 (Sr.) CS Quality Assurance
Remote Customer Service Quality Assurance role with clear candidate location fit.
PostedJul 2, 2026
Eligible countries1 accepted country
Seniority signalSenior
Work settingRemote
Accepted candidate locations
Vietnam
Role overview
[Fintech] 客服QA質檢 (Sr.) CS Quality Assurance
Requirements and responsibilities
Readable role content extracted into sections for faster review.
Duties & Responsibilities:
- Develop, update, and enforce Customer Support (CS) quality assurance policies and Standard Operating Procedures (SOPs)
- Conduct regular quality reviews of support tickets and participate in agent calibration sessions in coordination with the QA Team Lead
- Identify, analyze, and help resolve workflow inefficiencies within the customer support process
- Monitor, document, and report on quality performance metrics to the CS Team and management as required
- Create and maintain training materials and operational manuals to support quality and compliance
- Deliver training sessions and provide ongoing support to CS agents on systems, policies, and SOPs
- Perform additional duties and tasks as assigned by the Supervisor
Requirement:
- Solid understanding of quality assurance concepts, methodologies, and tools
- Strong analytical, problem-solving, and decision-making capabilities
- Demonstrated experience in testing processes, version control, and defect management
- Proficient in both written and spoken English
- Excellent interpersonal and soft skills, including professionalism, teamwork, and a proactive attitude
- Minimum of 2 to 3 years of experience in Customer Service or BPO Quality Assurance
- Competent computer literacy and ability to work with standard office and QA software
- Flexibility to work in a rotational schedule, including weekends or holidays as required
- Willing to work from home or at the office/business site as needed
- Bachelor’s degree or equivalent in a related field
Nice to Haves:
- Has Crypto and Fiat Spot/Futures knowledge
- Has identity verification (KYC/KYB) experience
- Self-motivated but is a team player and can work under pressure
- Familiar with CRM/CSR flow and system
Perks & Benefits
- Competitive total compensation package
- Various team-building programs and company events
- Comprehensive healthcare schemes for employees
- And many more! Apply and let us tell you more!
Similar roles
Keep a backup shortlist.
Stack
Use these tags to compare similar remote roles.
Location eligibility
Candidates should apply only when their profile country is listed here.
Your profileCountry not setSign in to check your country against this role.
Hiring flow
WithMira shows the role, then sends candidates to the company application.
1Check role fit, stack, and location eligibility in WithMira.
2Open the company application page from the tracked apply link.
3Save the role or subscribe for similar opportunities before leaving.