Hightouch
Technical Account Manager
Remote Customer Success role with clear candidate location fit.
PostedRecently added
Eligible countries19 accepted countries
Seniority signalLead
Work settingRemote
Accepted candidate locations
Role overview
Technical Account Manager
Requirements and responsibilities
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What You’ll Do
- As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest customers
- You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
- From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
- Provide customers with clear proactive technical guidance and expertise across all our products
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
- Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level
What We're Looking For
- 5+ years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
- Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
- Excellent project management and communication skills
- Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
- Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
- Ability to collaborate cross functionally with different teams and types of people
- Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
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