Block
Retention Account Manager, SMB
Remote 20405 S&M - Sales - Square Account Management role with clear candidate location fit.
PostedRecently added
Eligible countries1 accepted country
Seniority signalLead
Work settingRemote
Accepted candidate locations
Australia
Role overview
Retention Account Manager, SMB
Requirements and responsibilities
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You Will
- Be responsible for retaining a multi-million dollar client base
- Understand SMB customer needs across all verticals
- Deploy retention strategies to mitigate churn and increase contract adoption
- Strategically address customer concerns and competitive threats
- Help evolve our retention motion through insights on product, operational, and competitive gaps
- Work with our Sales, Support, Product and Analytics, teams to future proof our retention strategies
You Have
- 5+ years experience in Sales, Account Management, or related field
- Experience discovering and closing both retention & growth opportunities
- Experience successfully managing a pipeline to achieve revenue targets
- Excellent negotiation & financial literacy skills
- Excellent storytelling & vision setting skills
- Excellent organisational, analytical, written, and verbal communication skills
- Passion and knowledge about how new technologies can help better serve small and medium size businesses
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Location eligibility
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