Key Account Manager

Details

• Own and lead Affirm’s largest Canadian partner relationships, driving growth and long-term strategy across multiple business units.
• Define and drive the strategic vision for each relationship—aligning joint priorities to Affirm’s broader goals and influencing senior stakeholders on both sides.
• Develop sophisticated account plans; build and execute multi-year growth roadmaps spanning product integrations, co-marketing initiatives, and go-to-market expansions.
• Lead complex commercial negotiations, including contracts, pricing, renewal strategy, and expansion opportunities.
• Analyze partner performance and recommend programs to increase adoption, improve performance, and expand into new use cases.
• Orchestrate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other internal stakeholders to deliver partner initiatives and business results.
• Manage customer health to ensure strong satisfaction, long-term retention, and consistent business outcomes.
• 7+ years of B2B client-facing experience; preferably in a tech or fintech environment.
• Excellent customer relationship management skills with the ability to lead and grow complex, strategic partnerships at the executive level.
• Experience in driving and managing cross-functional, multi-stakeholder initiatives with high attention to detail.
• Strong written and verbal communication (e.g. proposals, memos, e-mails, presenting); concise, structured, and credible with the ability to influence senior stakeholders and executive audiences.
• Excellent analytical abilities, including the ability to suss out key data points and trends, and report out to internal and external stakeholders.
• Experience structuring, negotiating, and closing large-scale commercial contracts.
• Ability to adapt quickly to changing priorities, take initiative, and go beyond defined responsibilities to drive success of projects and the broader team.
• Ability to craft compelling value propositions, deliver persuasive presentations, and drive engagement with stakeholders to achieve business objectives.
• Knowledge of consumer finance offerings, SaaS solutions, and e-commerce preferred.
• Comfort using Salesforce, AI, and BI tools.
• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount