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Operations Engineer, BizTech

Rol remoto de Software Engineering con fit claro de ubicación del candidato.

PublicadoAgregado recientemente

Países elegibles1 país aceptado

Señal de seniorityNivel abierto

Modelo de trabajoRemoto

Ubicaciones aceptadas para candidatos

Estados Unidos

Resumen del rol

Contenido del rol extraído en secciones para revisar más rápido.

Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect
Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time
Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge
Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation — while knowing when a problem needs hands-on judgment instead
Write and maintain code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows
Partner with global stakeholder teams to drive issues to resolution
3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch)
3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS)
Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto)
Experience with Infrastructure as Code
Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud
Comfort working in ticket/workflow-driven environments using Jira and Confluence
Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus

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