Role overview

Atlassian Solutions Engineer

Requirements and responsibilities

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Details

  • Partner with Sales to qualify opportunities, understand customer challenges, and shape solution strategies aligned to business outcomes.
  • Lead discovery sessions focused on workflows, operating models, and tooling across IT, engineering, and business teams.
  • Design and deliver tailored demonstrations and solution narratives across Atlassian platforms (Jira, Confluence, Jira Service Management, etc.).
  • Translate customer needs into scalable solution architectures spanning Agile delivery, ITSM, and enterprise work management.
  • Articulate the value of modern ways of working: connecting portfolio management, DevOps, and service management into a cohesive story.
  • Provide technical validation and guidance throughout the sales cycle, ensuring solutions are feasible, scalable, and aligned to best practices.
  • Collaborate closely with delivery teams to ensure continuity from presales to implementation.
  • Contribute to RFP/RFI responses with clear, structured solution approaches and supporting technical detail.
  • Stay current on Atlassian capabilities, marketplace ecosystem, and evolving trends in work management and service delivery.
  • Demonstrated experience in presales, solutions engineering, or consulting within SaaS or enterprise software.
  • Strong experience with Atlassian products (Jira, Confluence, Jira Service Management) and their application across IT, software, and business teams.
  • Working knowledge of Agile, ITSM, and/or DevOps practices and how they translate into tooling and workflows.
  • Experience designing and presenting solutions that connect technical capabilities to measurable business outcomes.
  • Strong communication and presentation skills, with the ability to engage both technical stakeholders and executive audiences.
  • Ability to structure ambiguous problems into clear solution approaches.
  • Comfort managing multiple opportunities and priorities in a fast-paced environment.
  • Experience working in a consulting, professional services, or client-facing environment, with exposure to delivering solutions across multiple customers or industries.
  • Hands-on experience configuring or administering Atlassian Cloud or Data Center environments.
  • Understanding of integration patterns, APIs, and the Atlassian Marketplace ecosystem.
  • Public Sector or Defense.
  • Manufacturing or Aerospace.
  • Energy and Utilities.
  • Healthcare or Life Sciences.
  • Relevant certifications, such as: Atlassian Certified Professional (ACP). ITIL Foundation or equivalent ITSM certifications. Agile certifications (CSM, SAFe, PMI-ACP, etc.). Cloud certifications (AWS, Azure, GCP).
  • Atlassian Certified Professional (ACP).
  • ITIL Foundation or equivalent ITSM certifications.
  • Agile certifications (CSM, SAFe, PMI-ACP, etc.).
  • Cloud certifications (AWS, Azure, GCP).
  • Atlassian Certified Professional (ACP).
  • ITIL Foundation or equivalent ITSM certifications.
  • Agile certifications (CSM, SAFe, PMI-ACP, etc.).
  • Cloud certifications (AWS, Azure, GCP).
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FocusPre Sales EngineeringRole area
Seniority signalSeniorCandidate level
StackAWS, Azure, GCPPrimary skills
Location1 accepted countryEligibility

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