Senior Site Reliability Engineer, Observability

Requirements and responsibilities

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About the role:

Location: Remote-first (Argentina)
Full-time/Permanent
Application Information: Application deadline: applications accepted on an ongoing basis until position is closed and filled This posting is for a new position Reporting to the Engineering Manager of Observability
Application deadline: applications accepted on an ongoing basis until position is closed and filled
This posting is for a new position
Reporting to the Engineering Manager of Observability

Details

Application deadline: applications accepted on an ongoing basis until position is closed and filled
This posting is for a new position
Reporting to the Engineering Manager of Observability

About the role:

BS / BA college degree or relevant experience
Business-level fluency to read, write and speak in English

About the role:

Join our newly formed Observability team responsible for ensuring engineers across Webflow have the tools, data, and practices they need to understand the health and performance of the Webflow application and our hosting services.
Own and evolve Webflow's observability stack, including OpenTelemetry, and Datadog, to provide reliable, actionable metrics, traces, and logs across our services.
Regularly dive into the main Webflow application in TypeScript, Node, or Go to better debug (and sometimes fix) behavior in production.
Continuously raise the bar on observability practices by driving adoption of SLOs, distributed tracing, and structured logging throughout engineering.
Build and maintain AI-powered agents and automation that help engineers surface insights faster, reduce alert fatigue, and accelerate incident resolution.
Guide and empower engineers on other teams to instrument their services effectively and introduce new features into production with confidence.
Participate in and continuously improve on-call and incident response processes, with a focus on making observability data the foundation of faster, more effective responses.
Reduce toil by automating common observability workflows to keep the rest of engineering working smoothly with fewer interruptions.
Partner effectively with engineering teams to define, implement, and improve observability practices, enabling them to confidently ship and operate services in production.
Help define the culture of this growing team as it expands its international presence.

About you:

Have either a background as a software engineer with an enthusiasm for observability, infrastructure and reliability or background as an infra or production engineer with an enthusiasm for code, or
Have 5+ years of experience building, maintaining, and debugging distributed systems in a customer-facing environment that allows for little to no downtime.
Have hands-on experience with observability platforms and tooling such as Datadog, Grafana, Prometheus, ElasticSearch or similar, and a strong opinion on what good observability looks like.
Have experience with OpenTelemetry or similar instrumentation frameworks for collecting metrics, traces, profiles and logs across distributed services.
Experience defining and operationalizing SLOs/SLIs at scale.
Have experience navigating and scaling multi-tier cloud environments on either AWS or GCP.
Have experience with container-centric architectures built with tools like Docker and Kubernetes (EKS, GKE, AKS, etc.), or ECS.
Have experience with infrastructure-as-code tools like Terraform,or Pulumi.
Have experience contributing to full-stack applications built using software like React, Node.js, and MongoDB or PostgreSQL.
Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact.

About you:

Experience building or operating AI agents that interact with observability data (e.g., automated root cause analysis, intelligent alerting, or natural-language querying of telemetry).
Experience with OpenTelemetry, Kubernetes and Pulumi specifically.
Experience improving on-call and incident response processes for Engineering.

Our Core Behaviors:

Build lasting customer trust. We build trust by taking action that puts customer trust first.

Our Core Behaviors:

Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act.
Reinvent ourselves. We don't just improve what exists, we imagine what's possible.
Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar.

Benefits

Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
Wellness for the whole you. Access to mental health resources, therapy and coaching.
Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

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