Sales Engineering Manager

Details

• The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
• The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
• The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
• Build an agent yourself, wire up a telephony integration, and sit in on live enterprise deals.
• Meet every SE, AE, and the founders. Map current deal coverage and find where evaluations stall today.
• Get fluent in the architecture: telephony, LLM orchestration, integrations, and contact center workflows.
• Own the hiring plan and start closing candidates. You know what a great SE looks like and can sell them on the role.
• Define standards for discovery, demos, and POC scoping so deal quality doesn't depend on who picks up the deal.
• Stay hands-on in the two or three largest opportunities as a player-coach.
• Manage capacity and deal assignment.
• Review POCs before they ship and coach the team on live calls.
• Build the reusable artifact library: reference architectures, integration patterns, and objection responses.
• Own the numbers that matter, like technical win rate and time to go-live, and feed repeated product gaps back to engineering with data.
• You have 6+ years in a technical customer-facing role and 2+ years managing Sales Engineers or Solutions Architects, ideally through a stage where the team doubled.
• You've hired SEs before, and you can tell the difference between a polished demo and a strong engineer inside one interview loop.
• You still write code. You can build a working integration, read an API response, and debug a customer's webhook without pulling in engineering.
• You have experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems.
• You're comfortable in the room with both engineers and executives, and you coach your team to adjust the level of detail without dumbing things down.
• You're energized by technical sales: discovery, architecture, POCs, objection handling, and helping customers get live.
• Build something worthy of love - Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
• Commit and follow through - We finish what we start and build trust by being people others can count on.
• Why not today? - We value urgency and momentum. The fastest path to customer value usually wins.
• Seek raw input - We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
• It’s our problem - We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
• Be direct and kind - We give feedback clearly, respectfully, and without delay.
• Generational impact: Build the human interface for every business
• Ownership culture: Many of us are previous founders
• Kind team: The founders, Jordan and Nikhil, are Canadians
• Tier-1 Investors: YC, KP seed, Bessemer Series A
• Real stake: We offer a competitive salary and excellent equity ownership
• Comprehensive health coverage: Medical, dental, and vision plans
• Team love: We love hanging out, and we do quarterly off-sites
• Flexible time off: Take what you need
• More: Catered meals, transportation, gym, and a $10k annual L&D budget