Twilio
Technical Account Manager 3
Remote Customer Support role with clear candidate location fit.
PostedRecently added
Eligible countries1 accepted country
Seniority signalLead
Work settingRemote
Accepted candidate locations
Colombia
Role overview
Technical Account Manager 3
Requirements and responsibilities
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Details
- Be enthusiastic for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need
- Collaborate with customers’ developers to troubleshoot use of the Twilio helper libraries
- Possess strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams
- Partner with our customers' and their developers, architects, and support personnel to tackle complex problems with potentially very costly and far-reaching consequences
- Work collaboratively with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs
- Understand customer trends, analyze patterns, drive betterments and report what you observe to the management team in order to better improve our support process is a key part of the role
- 4+ years of proven experience
- Twilio Messaging and or Voice experience
- Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.
- Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS
- Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
- Enthusiasm for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need
- Development experience in Javascript, VOIP / SIP Applications, WebRTC
- Twilio Messaging certification
- Twilio Voice Certification
- Twilio Email Certification
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