Tremendous
Product Support Specialist
Remote Support role with clear candidate location fit.
PostedMay 18, 2026
Eligible countries27 accepted countries
Seniority signalOpen level
Work settingRemote
Accepted candidate locations
Role overview
Product Support Specialist
Requirements and responsibilities
Readable role content extracted into sections for faster review.
Details
- Be the first point of contact for customer questions through email and phone
- Become a product expert and function as a first-level problem solver
- Escalate issues to the appropriate team while maintaining communication with the affected user
- Understand and gather customer feedback trends to help our product team prioritize future projects
- Update and contribute to our internal knowledge banks and external help articles
- Collaborate with your team to build strong relationships, establish ownership of responsibilities, and improve the efficiency of our processes
- Be friendly, compassionate, and solution-oriented with both our users and the Tremendous team
- A bachelor's degree
- 1-2 years experience in a customer-facing role
- Effective communication skills, particularly the ability to write clearly and concisely
- Composure, patience, and empathy for interacting with users
- The ability to multitask, prioritize responsibilities, and stay organized
- A proactive, get-things-done attitude
- The ability to learn and adapt quickly
- A sense of humor
- A curiosity for the Tremendous platform/product
- Competitive pay and equity. Base salary for this role: $75k to $80k.
- Real benefits. 100% covered health (US), unlimited PTO, 12-16 weeks paid parental leave.
- Fully remote. Work from anywhere in the Americas.
- Great culture. Read more about how we work in our public handbook.
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