[8VE] Principal Technical Solutions Engineer

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7+ years of experience in technical support engineering, enterprise applications engineering, software engineering, site reliability engineering, or related technical roles.
Strong expertise troubleshooting enterprise application ecosystems and distributed systems in production environments.
Deep understanding of enterprise integration patterns across SAP and Oracle ecosystems.
Hands-on experience working with: REST/SOAP APIs, SQL and enterprise databases, XML/JSON, OAuth 2.0, JDBC, HTTP/HTTPS, RFC/JCo and OData.
Strong database knowledge across platforms such as SQL Server, Oracle, PostgreSQL, SAP HANA, or DB2.
Experience supporting cloud-native and SaaS environments across AWS, Azure, OCI, or similar cloud platforms.
Familiarity with microservices architectures, multi-tenant systems, and scalable cloud applications.
Experience with Linux and application server environments such as Tomcat, Java runtime environments, and distributed application stacks.
Proven ability to lead complex technical investigations and root cause analysis efforts.
Strong communication skills with the ability to collaborate effectively across Engineering, Product, Customer Success, and executive stakeholders.
Experience mentoring engineers and driving technical initiatives across teams.
English proficiency (C1 level or higher), both written and spoken.

Experience supporting enterprise tax technology platforms or financial/compliance software.
Hands-on experience with SAP ECC, S/4HANA, SAP BTP, Oracle ERP Cloud, EBS, PeopleSoft, JD Edwards, or NetSuite.
Experience with enterprise SaaS operations and production incident management.
Knowledge of AI-assisted support automation, intelligent routing, or operational tooling.
Familiarity with Agile/SAFe environments and CI/CD processes.
Experience building internal tooling, automation scripts, or diagnostic utilities.
HDI certifications or enterprise support engineering certifications.

Act as the highest level technical escalation point for complex enterprise customer issues.
Lead root cause investigations and resolution efforts for critical production incidents.
Troubleshoot complex integrations across SAP, Oracle, cloud services, APIs, and enterprise platforms.
Collaborate closely with Engineering and Product teams to identify platform improvements and validate fixes.
Drive resolution of high-severity incidents for strategic enterprise customers.
Analyze application behavior, transaction flows, logs, APIs, and database activity across distributed systems.
Build scripts, automation tools, and diagnostic solutions to improve operational efficiency and troubleshooting capabilities.
Contribute to support readiness initiatives for new product launches and platform enhancements.
Mentor engineers across the organization and provide technical guidance on complex investigations.
Improve knowledge-sharing practices by creating technical documentation and enablement content.
Identify systemic issues and propose long-term improvements to tools, workflows, and platform reliability.
Participate in customer-facing technical discussions, escalation calls, and architecture-related conversations.
Contribute to AI and automation initiatives focused on operational efficiency and intelligent support experiences.

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