Role overview

Enterprise Senior Solutions Engineer

Requirements and responsibilities

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You Will:

  • Identify, build, and demonstrate innovative solutions to solve complex business challenges for high visibility Smartsheet customers
  • Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings
  • Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy
  • Establish yourself as a strategic partner to Sales, Product, Customer Success, and Professional Services to provide a great overall customer experience and drive revenue growth
  • Proactively grow and maintain deep knowledge for all Smartsheet products, services, and competitors
  • Actively seek opportunities for cross-functional collaboration and partnership with various departments to support and execute strategic plans and initiatives
  • Leverage your expertise to lead or participate in the onboarding, mentoring, and coaching of team members
  • Partner with SE and Product teams to represent the voice of the customer and inform product roadmaps
  • Consult and collaborate on strategic programs within the Solutions Engineering department
  • Stay up-to-date on industry trends and best practices, consulting your customers and peers as both a Smartsheet product and industry discipline subject matter expert
  • Periodically travel to customer sites and industry events as a technical subject matter expert

You Have:

  • 8+ years of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, or related field in the SaaS and enterprise B2B software industry
  • Critical thinking skills, a growth mindset, and experience analyzing, evaluating, and synthesizing complex problems
  • Previous experience working with relevant technologies, for example: CWM, DAM, MAM, ECM, WCM, CMS, PIM
  • Strong technical skills and comfort working in ambiguous and high-pressure situations
  • Experience taking a consultative approach to problem solving and positioning solutions
  • Excellent communication and presentation skills, with the ability to adapt communication style to various personas, and convey technical information to both technical and non-technical audiences
  • Demonstrated experience playing an ownership role in working cross-functionally to support a customer journey
  • Relentless curiosity and a commitment to excellence

Current US Perks & Benefits:

  • Employer subsidized medical/vision and dental coverage for full-time employees
  • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
  • Monthly stipend to support your work and productivity
  • Flexible Time Away Program, plus Sick Time Off
  • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
  • US employees receive 12 paid holidays per year
  • Up to 24 weeks of Parental Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to Udemy online courses
  • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
  • Teleworking options from any registered location in the U.S. (role specific)
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