Sentry
Senior Technical Customer Success Manager
Remote Customer Success role with clear candidate location fit.
PostedMay 15, 2026
Eligible countries1 accepted country
Seniority signalLead
Work settingRemote
Accepted candidate locations
Netherlands
Role overview
Senior Technical Customer Success Manager
Requirements and responsibilities
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About Sentry
- Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.
- Drive customer success and health through effective onboarding, adoption, value realization, and retention.
- Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.
- Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success.
- Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success.
- Advocate for customers internally, clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption.
About Sentry
- Enjoy talking about technology and interfacing with engineers and engineering leaders
- Are looking to make an impact in the life of our customers through helping them achieve their technical and business goals
- Appreciate working on a variety of projects with customers from lots of different industries
- Like being “in the middle of it all”, working across the organization to move the product forward
- Have a fast-paced, results-driven mindset
- Love developer tools, open-source, and/or all things software development life cycle!
About Sentry
- This is a technical role combined with business skills. You have to have strong technical background to be successful in this role
- BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
- 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
- Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms
- Experience in working with complex, multi-divisional, multi-geographical customers
- Impressive executive presence and communication abilities
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, ProServices)
- You’re driven; no one needs to push you to excel; it’s just who you are
- Passion for technology and being a part of a fast-growing SaaS company
About Sentry
- Past experience as a developer/devops
- Extensive knowledge in application monitoring, Logs, Metrics, Traces
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