Senior Customer Success Manager

Details

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity. Our vision to digitize large sectors of the global economy requires your full focus and best efforts to generate creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will:

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value.
• Orchestrate renewal-focused business reviews with our customers where we look back at past successes and align on upcoming goals.
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more.
• Mitigate escalations and resolve customer issues.
• Help Customers with a wide range of general inquiries and questions.
• Solve customer issues and escalations about Samsara products and services.
• Experience in multi-channel servicing including excellent phone skills and good writing skills for Web, email, and channel requests.
• Ability to prioritize work queue and backlog in addition to incoming customer requests.
• Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

In this role, you will:

In this role, you will:

• 2-5 years of experience in a Customer Success, account management, or consulting role. SaaS experience preferred.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Bachelor’s degree from a 4-year institution.
• Spanish and English fluency.

In this role, you will:

• Has strong bias for standardization & automation, the ability to think big, with insistence on high standards.
• Thrives in a fast-paced and change-heavy environment.