HPC Engineer, Services

Details

• Become an expert in the Rescale platform and its application to customer workflows.
• Deliver deep technological solutions and support related to some of Rescale’s most powerful features.
• Publish, manage and optimize complex HPC software for our most demanding customers.
• Develop and implement processes and best practices associated with HPC services and support.
• Advocate customer needs internally and working collaboratively with the sales, product and engineering teams to achieve customer success goals and contribute to overall company objectives.
• Actively work with the customer support team to ensure customer value realization is improved through every interaction to drive increased customer satisfaction and retention.
• Identify opportunities for increased productivity through automation and tools and implement these solutions.
• Design and improve processes to drive customer satisfaction by consistently meeting or exceeding commitments to customers and improving quality of deliverables.
• Provide technical support to our customers, independent software vendors and strategic partners.
• Solve various problems related to the software customers are running on Rescale, requiring a high level of knowledge of the software and an in-depth knowledge of the environment the software runs in.
• Maintain the software available on Rescale, including installing and benchmarking the software, and optimizing the software’s performance for the environment it runs in.
• 2+ years experience with HPC Systems and HPC ApplicationsExperience with Linux/Unix and Windows operating system environmentsExperience with scripting languages like Bash and PythonInterest in cloud computing platforms such as AWS, Azure or Google CloudGeneral awareness of HPC, schedulers, MPI, containers, kubernetes, and GPU computingIntroductory exposure to scientific computing libraries and tools like OpenMP and CUDA
• Experience with Linux/Unix and Windows operating system environments
• Experience with scripting languages like Bash and Python
• Interest in cloud computing platforms such as AWS, Azure or Google Cloud
• General awareness of HPC, schedulers, MPI, containers, kubernetes, and GPU computing
• Introductory exposure to scientific computing libraries and tools like OpenMP and CUDA
• Experience applying AI-assisted workflows as part of the software development lifecycle — using AI agents, code generation, and automation as multipliers for engineering velocity and quality
• Basic understanding of at least one CAE discipline (CFD, FEA, EDA, ML/AI, Molecular Dynamics, Weather Forecasting, Optics, etc.)
• Ability to collaborate with diverse stakeholders across IT, engineering, and R&D
• A self-starter eager to learn and support project success in cross-team environments
• Technical aptitude to learn the product and platform experience and customer journey within the high-performance computing and enterprise PaaS environment
• Excellent verbal and written communication skills to interact with colleagues and cross-functional teams and third parties
• BS/BA degree in Engineering, Computer Science, or related field
• Experience with Linux/Unix and Windows operating system environments
• Experience with scripting languages like Bash and Python
• Interest in cloud computing platforms such as AWS, Azure or Google Cloud
• General awareness of HPC, schedulers, MPI, containers, kubernetes, and GPU computing
• Introductory exposure to scientific computing libraries and tools like OpenMP and CUDA