Mid-Market Account Manager

Details

• Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention
• Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
• Lead onboarding programs that accelerate customer time-to-value and platform adoption
• Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools
• Execute renewal processes with a focus on expansion and long-term partnership development
• Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot)
• Gather and communicate valuable customer feedback, championing their interests within Replit
• Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance
• 3-5+ years of experience in Customer Success, Commercial Account Management, or technical sales role, preferably in SaaS or developer tools
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
• Proven track record of meeting or exceeding renewal and expansion revenue targets
• Experience managing customer relationships from onboarding through renewal and expansion
• Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
• Ability to quickly learn and articulate the value of new technologies to diverse customer segments
• Strong problem-solving skills and consultative approach to customer challenges
• Self-motivated with excellent time management and organizational skills for managing multiple accounts
• Passion for technology and staying current with industry trends, particularly AI and automation
• Experience with or strong interest in AI is a plus
• Comfort with data analysis to drive customer success metrics and identify growth opportunities
• You're an active Replit user
• You've worked at an early-stage startup or in developer tools
• Experience with rapid prototyping, product development workflows, or business process automation
• Background in customer success at companies serving technical or semi-technical user bases
• Degree in Computer Science, Engineering, Business, or a related field (or equivalent practical experience)
• Replit
• Hubspot CRM
• Customer success and analytics platforms
• ZoomInfo
• LinkedIn Sales Navigator
• Hashboard, Hex
• Various customer communication and project management tools
• You're not passionate about helping customers succeed and driving long-term relationships
• You lack an understanding of the software development lifecycle or have little interest in learning about technical workflows
• You're not excited about AI and its potential to transform how businesses operate
• You don't enjoy being in client-facing roles where 80% of your day is talking to customers
• You prefer transactional interactions over building deep, strategic relationship
• Meet the Replit Agent
• Replit: Make an app for that
• Replit Blog
• Amjad TED Talk
• Operating Principles
• Reasons not to work at Replit