Orquest - Retail Smart Planning
Customer Success Manager Senior
Remote customer support role with clear candidate location fit.
PostedJun 11, 2026
Eligible countriesWorldwide
Seniority signalLead
Work settingRemote
Accepted candidate locations
Worldwide
Role overview
Customer Success Manager Senior
Requirements and responsibilities
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Details
- Own your client portfolio and be accountable for their health, adoption, and value delivery.Â
- Protect and increase revenue by providing valuable insights to customers through data, offering improvement recommendations that help them improve & succeed.Â
- Run structured value sessions â presenting KPI progress, identifying improvement opportunities, and recommending concrete actions.
- Monitor usage, actions, progress and customer health proactively; escalate and act before problems grow.
- Lead Strategic Business Reviews tied to each customer's objectives and drive renewal and upsell conversations.
- Coordinate internally with Sales, Product, Enablement, Implementation, and Support to unblock issues and relay customer feedback.
- Keep CRM and customer records accurate and up to date.
- Be product and business savvy, ensuring to tailor the customer experience to meet their business needs with Orquest.Â
- Senior: 4+ years as a Customer Success Manager, Account Manager, or similar role in B2B SaaS environments (experience in Retail or Workforce Management is a huge plus).
- Proven track record of driving software adoption, customer retention, and account growth.
- Strong analytical skills â you're comfortable working with data, building reports, and translating numbers into decisions. Knowledge of Excel and Power BI are necessary.
- Excellent communication and storytelling skills, with the ability to influence and engage both operational store managers and C-level executives.
- An empathy-driven approach combined with sharp problem-solving skills to navigate complex customer situations.
- Ability to manage a diverse portfolio of clients simultaneously and prioritize effectively in a fast-paced environment.
- Experience with CRM tools (HubSpot, Vitally)
- Advanced English level (C1). French is a very strong plus.
- Comprehensive Medical Insurance.
- OpenUp platform for your mental well-being.
- Cobee for flexible compensation (meals, transport, etc.).
- Language classes to keep you growing.
- A flexible work model
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Location eligibility
This role is listed as open to candidates worldwide.
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Worldwide
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