Ooma
Senior Solutions Engineer- AirDial
Remote Solutions Engineering role with clear candidate location fit.
PostedJun 15, 2026
Eligible countries3 accepted countries
Seniority signalSenior
Work settingRemote
Accepted candidate locations
CanadaMexicoUSA
Role overview
Senior Solutions Engineer- AirDial
Requirements and responsibilities
Readable role content extracted into sections for faster review.
What You’ll Do:
- Serve as subject matter expert on POTS line replacement, including deep knowledge of competitor products and features.
- Engage directly with code enforcement and AHJs on behalf of resellers to remediate compliance issues for life-safety AirDial deployments; conduct on-site demonstrations as needed to gain jurisdictional approval.
- Respond to customer cyber and risk assessment evaluations specific to AirDial deployments.
- Own proof-of-concept(PoC) deployments for strategic reseller opportunities.
- Lead technical sections of RFP responses for AirDial opportunities.
- Translate reseller requirements into formal product requests and maintain AirDial documentation for implementation and support teams.
- Develop and deliver AirDial technical training and demos for resellers, partners, and internal teams.
- Collaborate with product and marketing teams to create market-specific content that differentiates AirDial.
- Utilizing AI to find new and innovative ways to streamline processes and automation.
Experience We’re Looking For:
- 3+ years’ experience with communication systems supporting life-safety functions (fire alarm panels, elevators, areas of refuge, “red” phones).
- 3+ years hands-on installation and support of analog POTS and POTS line replacement solutions, including packet-based systems for life-safety communications.
- 2+ years of customer-facing IP network and VoIP advanced support in a cloud-based service provider environment.
- Direct experience responding to end-customer cyber and risk assessments.
- Direct experience with code compliance and enforcement at state, county, and municipal levels for fire-life-safety and elevator/lift communications.
- Strong telephony installation and low-voltage wiring skills (discovery, testing, termination, cable management).
- Working knowledge of fire panels, call boxes, and elevator controllers, including protocols and analog telephone interconnection.
- Detailed knowledge of fire-life safety compliance at NFPA, state, and local levels.
- Ability to work flexible hours and travel to customer sites in North America on short notice.
- Excellent written and oral communication skills, including ability to convey technical concepts to non-technical audiences.
- Self-starter requiring minimal day-to-day oversight.
- Bachelor’s degree from an ABET-accredited institution in a technical discipline preferred; AA degree with relevant experience considered.
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