NICE
Partner Value Solution Engineer
Remote Partner Value Solution Engineer role with clear candidate location fit.
PostedJun 2, 2026
Eligible countries1 accepted country
Seniority signalSenior
Work settingRemote
Accepted candidate locations
USA
Role overview
Partner Value Solution Engineer
Requirements and responsibilities
Readable role content extracted into sections for faster review.
Qualifications
- Experience with AI, conversational AI, virtual agents, agent assist, or automation in CX/contact center environments
- The ability to translate business outcomes into AI use cases and success criteria
- Working knowledge of LLMs, generative AI, AI orchestration, integrations, and responsible AI principles; and experience supporting AI PoVs, pilots, or customer validation motions.
Key Responsibilities
- Increase partner revenue and win rates by making partners effective at selling and delivering NiCE solutions
- Qualify AI use cases based on business value, technical feasibility, data readiness, and measurable outcomes.
- Support AI-focused demos and PoVs that show business impact, not just capability.
- Lead technical discovery sessions with partners
- Map partner and customer requirements to joint solutions and CCaaS/AI capabilities
- Support tailored demos that showcase integrated partner–vendor value rather than standalone features
- Support proof-of-concept (POC) engagements with partners
- Act as the technical trusted advisor to partner teams
- Help acquire / validate architectures for customer solutions
- Assist in crafting ROI stories that demonstrate joint solution value
Key Responsibilities
- Make partners as self-sufficient and effective as the NiCE SE team
- Build AI-specific enablement around conversational design, prompt/design patterns, use-case discovery, PoV execution, responsible AI, and outcome measurement.
- Track partner feedback on AI capabilities, implementation friction, model behavior, integration gaps, and roadmap needs.
- Help partners understand release impacts tied to AI features, model updates, data dependencies, and governance.
- Includes building reusable demo scripts, talk tracks, objection handling, and competitive positioning.
- Ensure partner enablement stays aligned with the account team's strategy
- Build repeatable technical enablement programs for partner SEs and architects
- Deliver enablement to ramp new partner technical staff
- Support competitive differentiators for partner teams
- Keep partners current on product updates and new features
- Keep partners aligned with the NiCE product roadmap
- Share best practices across the partner ecosystem
Key Responsibilities
- Ensure NiCE technology reliably delivers business value for customers
- Manage integration patterns across partner solutions
- Assess and communicate release impact to partners
- Assist in escalation paths for technical issues
- Coordinate with Product and R&D teams on partner-driven requirements
- Manage and track technical feedback from partners
- Influence the NiCE product roadmap based on partner input
Key Responsibilities
- Support validation of services for partner-led implementations
- Provide architectural oversight on complex partner deployments
- Conduct advisory reviews on challenging implementation scenarios
- Capture lessons learned from completed partner engagements
- Feed lessons learned back into patterns and templates
Mission & Purpose
- Empower the partner ecosystem to confidently position, sell, and deliver NiCE solutions
- Provide expert support, enablement, and collaboration that showcases the full value of the platform
- Equip partners with the knowledge, tools, and assets needed to create differentiated customer outcomes
- Serve as a trusted technical go-to-market advisor for partners on strategic opportunities and joint offerings
- Drive ongoing enablement to transition partners from supported consumers to self-sufficient advocates
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