MongoDB
Technical Services Engineer, 1st Shift, EST hours
Remote Technical Support AMER Public Sector role with clear candidate location fit.
PostedRecently added
Eligible countries3 accepted countries
Seniority signalOpen level
Work settingRemote
Accepted candidate locations
CanadaMexicoUSA
Role overview
Technical Services Engineer, 1st Shift, EST hours
Requirements and responsibilities
Readable role content extracted into sections for faster review.
What you need
- Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
- Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
- Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
- Experience building and maintaining complex mission-critical production database systems
- Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
- Broad awareness of customer workloads and use cases, including performance, availability, and scalability
- Experience analyzing issues holistically, from the application tier through the database, down to the storage
- Genuine desire to help people
- Ability to think on your feet, remain calm under pressure, and solve problems in real-time
- Desire and ability to rapidly learn a wide variety of new technical skills
- Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
Bonus Points
- Experience managing large scale databases (e.g. RDBMS, NoSQL)
- Experience with authentication systems such as LDAP, Kerberos, AD
- Experience using or managing MongoDB
- Experience using distributed version control systems, and in particular git
- Experience using any cloud services stack such as AWS, Azure or GCP
- Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators
Special Requirements
- Be a US Citizen
Success Measures
- In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
- In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
- In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently
Similar roles
Keep a backup shortlist.
Stack
Use these tags to compare similar remote roles.
Location eligibility
Candidates should apply only when their profile country is listed here.
Hiring flow
WithMira shows the role, then sends candidates to the company application.
1Check role fit, stack, and location eligibility in WithMira.
2Open the company application page from the tracked apply link.
3Save the role or subscribe for similar opportunities before leaving.