Solutions Engineer

Details

• 4 Years+ working within sales or pre-sales teams for SaaS businesses
• Professional experience presenting to technical and non-technical audiences
• You’re an optimistic technologist* at heart. You love solving real problems by deploying the right tools, measuring their impact, and experimenting until you have something compelling and delightful
• You love helping people by matching their needs to solutions that minimize trade-offs, and maximize delight
• You’re deeply empathetic – you don’t need to be told that someone is having a tough day, and you seek out opportunities to make people smile
• You ask lots of questions – knowing that most people need careful coaching in order to truly explain the meaning behind their message
• You over-prepare (or, as you would describe it, prepare adequately) meaning you anticipate lots of things going wrong, and usually have a way to recover quickly
• Knowledge of common enterprise IT systems and how large businesses think about software and procurement
• You’re an excellent communicator – thinking carefully about how certain messages and phrases will be interpreted and selecting the most effective based on reading the room – most importantly you deliver messages confidently and clearly
• You’re comfortable in front of audiences that most would find intimidating – and you’ve worked with enterprise prospects for years and are confident in talking to such stakeholders
• Manage the technical setup of demo environments – connecting our platform to 3rd-party integrations via our Marketplace suite of tools
• Read and parse extensive RFI/RFP documents to understand prospect needs – working closely with the Sales Team to build insights into what the foundational needs of each opportunity are
• Create and deliver compelling demos of the platform which are tailored to the prospective customer’s frame of context
• Be a product expert (with lots of help from our extensive training materials)
• Think on your feet (or, office chair) – when quizzed by prospective customer teams across diverse functions such as IT, HR, Communications, and Leadership
• Continually learn about, and deliver presentations on, the platform roadmap – with a focus on the benefits of the features we’re developing
• Analyze the sales lifecycle and suggest refinements – asking questions and devising options for improvement
• Work closely with team members across the US and UK – sufficient overlap with relevant time zones is important
• 25 Holidays/PTO (with the option to buy and sell additional days)
• 401K contributions after 3 months service
• Company healthcare plans or 3rd party reimbursement
• Voluntary Dental, Vision and Life Cover
• Flexible Saving Account
• Employee Discount and Reward Program
• Reimbursement for use of personal mobile phone