Instacart
Engineering Manager, Order Experience
Remote Leadership (Engineering) role with clear candidate location fit.
PostedRecently added
Eligible countries1 accepted country
Seniority signalLead
Work settingRemote
Accepted candidate locations
USA
Role overview
Engineering Manager, Order Experience
Requirements and responsibilities
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About the Job
- Lead and grow an engineering organization of 8+ engineers responsible for checkout architecture, order management, and post-order quality. These systems are foundational to Instacart's core customer experience and directly impact conversion and reliability at scale.
- Serve as the primary engineering point of contact for 10+ partner teams across the organization, managing high-volume intake, setting clear prioritization frameworks, and ensuring Order Experience remains a reliable, well-scoped dependency for every major launch at Instacart.
- Drive platform thinking across the team by identifying opportunities to rebuild and modernize foundational systems without sacrificing the pace of shipping customer-facing value, and making principled trade-offs between short-term delivery and long-term architectural health.
- Own engineering execution end to end: from roadmap alignment and technical strategy to team health, hiring, and career development for a high-performing group of engineers navigating a fast-moving, high-stakes domain.
- Partner closely with product, design, data science, and cross-functional engineering leaders to define the future of order infrastructure to influence how Instacart scales its checkout and fulfillment systems as the business continues to grow.
Minimum Qualifications
- 7+ years of software engineering experience, with at least 2 years in an engineering management role leading teams of 8 or more engineers
- Demonstrated experience owning and scaling backend systems in a high-traffic, production environment, including systems related to e-commerce, order management, checkout, or similar transactional domains
- Proven ability to manage complex cross-functional dependencies across multiple partner teams simultaneously, with strong prioritization and stakeholder communication skills
- Experience driving technical roadmaps that balance platform modernization with continuous product delivery in a fast-paced environment
- Track record of hiring, retaining, and developing engineering talent, including performance management and career growth conversations
Preferred Qualifications
- Experience in a high-growth e-commerce or marketplace company where engineering systems are directly tied to revenue and conversion outcomes
- Familiarity with checkout or payment infrastructure, order lifecycle management, or post-order quality systems at scale
- Strong platform and systems thinking, experience leading architectural migrations or re-platforming efforts while maintaining system reliability and team velocity
- Comfort operating as a force multiplier across a large, distributed organization where your team's systems enable the work of many others
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