Role overview

Solutions Engineer

Requirements and responsibilities

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Details

  • Running proof-of-concept with leads, guiding customer through onboarding, or being able to recommend best practices for specific architectures and use cases.
  • Ensuring new customers are activated, happy, and have all of their questions answered;
  • Becoming a trusted technical advisor to customer and business leaders.
  • Working in tandem with account executives to lead demo & discovery calls.
  • Talking to customers daily to find points of friction and potential improvement in any workflows, understanding customer's needs and provide feedback towards product roadmap.
  • Understanding user journey and being able to guide UX/DX roadmap
  • Hosting webinars and knowledge sharing sessions for customer's stakeholders.
  • Improving documentation and public facing materials based on customer feedback.
  • Prior experience in development, systems engineering, or DevOps (open source contributions are a plus).
  • Strong written and verbal communication skills—able to clearly articulate technical concepts.
  • High energy, high ownership mindset, and a willingness to operate in ambiguity.
  • Currently based in London, UK.
  • Familiarity with secret management tools or developer security platforms.
  • Solid understanding of developer workflows and/or DevSecOps infrastructure.
  • Prior experience in a startup or fast-scaling environment.
  • Past involvement in developer communities or public speaking (webinars, talks, etc.).
  • Experience in a customer-facing technical role (e.g., Solutions Engineer, Sales Engineer, DevRel).
  • Experience supporting enterprise accounts and working with technical stakeholders.
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FocusSalesRole area
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StackAWSPrimary skills
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