Solutions Engineer

Contenido del rol extraído en secciones para revisar más rápido.

Partner with the sales team to offer technical expertise, build customer trust to discover their business and technical challenges, then design customized solutions that address them leveraging incident.io.
Build and maintain deep product knowledge while staying current with industry trends in incident management, DevOps, and SRE practices.
Identify gaps and improvements in the current sales process to speed up sales cycles, develop collateral to help scale your knowledge and expertise across the GTM function.
Collaborate with our Product and Engineering teams to gather valuable customer feedback, helping shape our product roadmap and ensure customer success.
Being a founding member of our SE team, you'll shape and develop the function by improving processes and creating sales enablement materials to drive team success.

Proven track record in a similar role, with experience in a technical pre-sales or solutions engineering role, preferably in B2B SaaS.
Strong technical aptitude with a natural curiosity to understand how things work and why - including our technology, but also incident management, and our customers and personas.
Excellent communication and relationship-building skills, with experience explaining complex topics in a clear manner, and presenting technical solutions to both technical and non-technical audiences.
Demonstrated passion for continuous learning and professional development, with a track record of seeking out new challenges and embracing feedback to improve performance
Ingenious and proactive, you’re always looking for ways to stand out with customers, while in a fast-paced, ambiguous start-up environment where you need to operate with autonomy.