Amplitude

Senior Customer Success Architect

Rol remoto de Customer Success : CSA con fit claro de ubicación del candidato.

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Java JavaScript Python Snowflake SQL

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Resumen del rol

Senior Customer Success Architect

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Details

Serve as a trusted technical hand-on operator for our customers
Possess a mastery of Amplitude products in order to provide strategic benefit to customers in Data Audit & Taxonomy clean up
Assist customers in mapping the data-flow architecture between Amplitude and upstream sources — Segment, mParticle, Snowflake, BigQuery, RudderStack, etc
Assist our customers by creating playbooks as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner
Run deep-dive investigations into data discrepancies and recommend action plan
Audit existing Amplitude implementations against best practices — SDK version, instrumentation patterns, property naming, event-volume efficiency — and produce a scored report with prioritized remediation steps from a repeatable rubric
Gather, organize, and report trends and customer insights to optimize business processes, documentation and services
Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support and Technical Success Manager to streamline internal processes and improve data management experience for our customers
5+ years in a technical, customer-facing data or analytics role — implementation, solutions/sales engineering, analytics engineering, or data consulting.
Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
Working knowledge of CDPs and event pipelines — Segment, mParticle, RudderStack.
Familiarity with cloud data warehouses, especially Snowflake and BigQuery.
Understanding of client-side and server-side SDK instrumentation across web and mobile.
A solid grasp of event taxonomy design and data governance principles.
Able to collaborate across time zones with onshore architects and account teams.
At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
Execution and customer service oriented, able to effectively prioritize, project manage and complete customer deliverables on-time and drive outcomes.