GreenSlate
Technical Account Manager
Remote Technical Account Manager role with clear candidate location fit.
PostedMay 31, 2026
Eligible countries1 accepted country
Seniority signalLead
Work settingRemote
Accepted candidate locations
USA
Role overview
Technical Account Manager
Requirements and responsibilities
Readable role content extracted into sections for faster review.
WHAT WE EXPECT FROM YOU
- Work in the Technical Account Management Intercom pipeline by answering incoming support calls and emails with a sense of urgency and exemplary custom service.
- Assist dedicated VIP client Slack channels.
- Create how-to videos for the help center using Guidde.
- Transfer/escalate issues to other team members as needed.
- Assist with new client onboarding meetings and training as needed.
- Lead weekly payroll and crew member webinars.
- Assist with onsite crew member support as needed.
- Assist with UAT testing of new software releases as needed.
- Utilize Intercom software to log tickets and resolutions.
- Submit software development requests and bugs to development on behalf of users.
- Spread GreenSlate's mission statement and encourage clients to join us in being environmentally conscious.
WHAT WE EXPECT FROM YOU
- Bachelor's degree or higher; or 2 to 3 years of related experience and/or training; or equivalent combination of education and experience
- Customer service experience
- Passion for technology, the environment, and going green!
- The ability to deal with high volumes and work under pressure
- A desire to find the solution, not just finish the task
- Enthusiastic attitude about providing superior customer service
- Excitement to learn the ins and outs of GreenSlate software platforms
- Knowledge of production accounting basics is a plus!
- Excellent listening and communication skills
- Focused and detail-oriented
WHAT WE EXPECT FROM YOU
- Advanced knowledge of digital payroll management solutions
- Previous payroll experience
- Proficient knowledge of union/non-union payroll and grossing
- Advanced knowledge of the complete flow of payroll from beginning to end
WHAT YOU CAN EXPECT FROM US
- Compensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
- Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
- Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
- Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
- A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do
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