DNA Payments
Technical Account Manager
Remote Technical Account Management role with clear candidate location fit.
PostedJun 12, 2026
Eligible countries1 accepted country
Seniority signalSenior
Work settingRemote
Accepted candidate locations
USA
Role overview
Technical Account Manager
Requirements and responsibilities
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Job Summary:
- Works alongside the Senior Sales Managers (High Risk) as we grow the merchant/partner portfolio across game of skill.
- Proactively ensure merchant/partner go live and onboarding experiences are low friction and speedy through clearly documented process, training, and ongoing support throughout the go live process;
- Monitor the ongoing performance of the game of skill merchant/partner accounts portfolio to ensure we proactively identify problems early and act as the trusted partner
- Co-ordinate with the other teams across DNA to help resolve customer queries and problems, and ensure process improvements that support game of skill revenue growth are implemented internally
- Provide structured performance reporting to Game of Skill Merchants and Partners
- Ensure new product releases or improvement to processes are communicated and trained to the game of skill estate
- Be on hand to provide ad hoc support and guidance for merchant and partner queries.
- Ensure support tickets are resolved in a timely manner and within SLA
Required skills
- Experience:Minimum of 18 months experience in a support or customer facing co-ordination role.
- Technical Knowledge:Familiarity with payment processing solutions and related technologies (including WooCommerce)
- Customer-Centric:A strong focus on client satisfaction and a proactive approach to solving merchant queries/needs.
- Multi-Tasking:Ability to work across multiple merchants at the same time
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Location eligibility
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