Deepgram
Solutions Architect (EST or PST)
Remote Applied Engineering role with clear candidate location fit.
PostedApr 16, 2026
Eligible countries1 accepted country
Seniority signalLead
Work settingRemote
Accepted candidate locations
USA
Role overview
Solutions Architect (EST or PST)
Requirements and responsibilities
Readable role content extracted into sections for faster review.
Note: This individual must be based within either Eastern or Pacific Time in the US.
- Own complete post-sales customer engagements, providing direct technical guidance and solutions
- Lead the technical resolution of complex customer support issues, serving as an escalation point for challenging technical problems
- Design and implement systematic improvements to our support process and infrastructure
- Create automated solutions and self-service tools that address common customer challenges
- Analyze support ticket patterns to identify product improvement opportunities and preventative measures
- Develop technical documentation, guides, and best practices that enable customers to self-solve issues
- Collaborate with product and engineering teams to advocate for customer needs and influence roadmap priorities
- Partner with the broader Applied Engineering team to share knowledge and balance support workload
- Occasionally assist with implementation projects and pre-sales activities as needed
Note: This individual must be based within either Eastern or Pacific Time in the US.
- 50% - Direct customer engagement and technical problem solving
- 30% - Building automation and scalable support solutions
- 10% - Developing documentation and self-service resources
- 10% - Contributing to broader Applied Engineering initiatives and pre-sales activities
Note: This individual must be based within either Eastern or Pacific Time in the US.
- Enjoy direct customer interaction and solving complex technical challenges
- Are passionate about creating scalable solutions that enhance customer experiences
- Find satisfaction in improving systems and processes to increase efficiency
- Have a talent for identifying patterns and translating them into actionable improvements
- Are energized by opportunities to apply engineering principles to customer-facing challenges
- See technical support as a strategic function that drives customer satisfaction and retention
Note: This individual must be based within either Eastern or Pacific Time in the US.
- 3+ years of experience in technical support, solutions engineering, or similar customer-facing technical roles
- Strong software engineering background with professional development experience in at least one modern programming language, such as Python, JavaScript/TypeScript, Rust, C/C++, or similar languages
- Experience developing automation solutions and improving technical processes
- Proven ability to troubleshoot complex technical issues in production environments
- Excellent written and verbal communication skills with the ability to explain technical concepts clearly
Note: This individual must be based within either Eastern or Pacific Time in the US.
- Experience with speech recognition, NLP, or related AI technologies
- Knowledge of cloud platforms (AWS, GCP, Azure) and containerization technologies like Docker and Kubernetes (K8s)
- Experience with API-first products and developer tools
- Background in support automation techniques and tools
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