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Technical Support Engineer- APJ
Remote User Ops role with clear candidate location fit.
PostedApr 15, 2026
Eligible countries19 accepted countries
Seniority signalOpen level
Work settingRemote
Accepted candidate locations
Role overview
Technical Support Engineer- APJ
Requirements and responsibilities
Readable role content extracted into sections for faster review.
What you’ll do
- Provide in-depth technical support via support tickets and Slack messages, resolving complex user-reported issues and ensuring high-quality customer interactions.
- Debug, reproduce, and troubleshoot software bugs and usability problems.
- Design and build internal tools and automations to scale support operations.
- Represent Anysphere in technical conversations with enterprise users and developers.
- Partner with Product and Engineering to escalate critical issues and feed insights into the roadmap.
- Maintain and expand user-facing documentation and internal knowledge bases to empower both customers and teammates.
You may be a fit if
- Experience in technical support, software engineering, or a related technical role.
- Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI.
- Strong debugging skills and a passion for digging deep into technical problems.
- Clear, concise communication skills to explain complex concepts to technical and non‑technical audiences.
- Self-starter with curiosity, creativity, and a bias for action.
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Location eligibility
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