CoverGo

Senior Full Stack Engineer (Support & Observability Focus)

Remote Full Stack Engineer role with clear candidate location fit.

PostedJul 3, 2026

Eligible countries86 accepted countries

Seniority signalSenior

Work settingRemote

Accepted candidate locations

AlbaniaAlgeriaArgentinaAustriaBahamasBahrain+80 more

AWS Azure GCP GraphQL Java Kubernetes PostgreSQL React Vue.js

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Accepted candidate countries are listed (86).

Source freshnessJul 3, 2026

Location fit86 accepted countries

Stack matchAWS, Azure

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Applying forSenior Full Stack Engineer (Support & Observability Focus)CoverGo

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Role overview

Senior Full Stack Engineer (Support & Observability Focus)

Requirements and responsibilities

Readable role content extracted into sections for faster review.

Top Reasons To Join Us

Working for the Insurtech Market Leader.
100% Remote
Working with cutting edge technologies (Kubernetes, Terraform, GraphQL etc.) and multiple Cloud providers (AWS/Azure/GCP).

About Us

We are a leading global no-code insurance platform for health, life, and P&C.
We’re the winner of the Insurtech of the Year in all of Asia and other awards globally.
We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more.
We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world.
We are fully funded and backed by reputable VC funds and strategic institutional investors.
We have a global presence in Asia, EMEA and the Americas.
We’ve grown our annualized revenue by over 30x since January 2021.
We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world.

What You Will Do

Triage and troubleshoot support issues, when required escalate to project or product engineering teams.
Analyze system behavior using observability tools—logs, metrics, tracing—to diagnose root causes of incidents in distributed systems.
Debug application code (primarily in .NET or NodeJS) and, when required, contribute fixes or code-level solutions.
Take ownership of technical issues by directly investigating and resolving problems at the code level, including identifying root causes and implementing fixes when necessary.
Work closely with our technical stack (AWS, Azure, GCP, Kubernetes, Dapr, Terraform, Temporal, Mongo Atlas, PostgreSQL) and our platform languages (.NET, NodeJS, Java).
Configure enterprise monitoring solutions.
Conduct thorough post-incident reviews to identify root causes and implement preventive measures.
Automate support needs, develop runbooks, improve and maintain support tools.
Participate in infrastructure capacity planning, demand forecasting, software performance analysis and systems tuning.
Understand our product offerings and continuously look for ways to improve the engineering support experience and platform engineering tooling.
Participate in R&D / explorations / automation with AI.
Help define and drive adoption of KPIs such as CSAT, NPS, resolution time, and first contact resolution.
Participate in strategic discussions around customer lifecycle, retention, and satisfaction.
Provide support coverage during the fixed shift (5:00 PM - 2:00 AM GMT +3, including weekends with 2 weekly designated days off).

What We Need

At least 5 years of experience in support or full stack engineering with a strong focus on delivery, observability, and cloud technologies.
Strong hands-on experience in software development with modern technologies such as .NET, and React or Vue.js.
Distributed Systems Troubleshooting: Proven track record of diagnosing and resolving complex issues in distributed systems.
Observability and Monitoring Tools: Experience in utilizing observability platforms for metrics, logs, and tracing to pinpoint root causes in microservice architectures.
Exceptional problem-solving skills and ability to take ownership of customer issues through to resolution.
Strong communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams.
Fluent in English; additional language skills are a plus.
A customer-first mindset—empathetic, responsive, and solutions-driven.
A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
Being adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
Willing and available to work the night shift.

You might thrive in this role if

You prefer short projects where you can go deep and chase a problem down vs. building long-term solutions over many months. You enjoy seeing multiple use cases, understanding the broad landscape, all while going deep on specific issues.
You have previous experience in the insurance or InsurTech space.
You are proficient with customer support platforms (e.g., Jira, Zendesk).
You have proven track record of leading and scaling customer service operations in a fast-paced environment.