Claroty

Technical Account Manager

Remote Technical Account Management role with clear candidate location fit.

PostedMay 30, 2026

Eligible countries2 accepted countries

Seniority signalMiddle

Work settingRemote

Accepted candidate locations

JapanUSA

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Accepted candidate countries are listed (2).

Source freshnessMay 30, 2026

Location fit2 accepted countries

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Role overview

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Partner with customers to plan, design, deploy, and configure Claroty’s solutions to meet their technical and business objectives while driving measurable value.
Serve as the primary technical point of contact for customers, owning all technical requirements and ensuring alignment with best practices.
Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance.
Proactively identify risks, gaps, and opportunities for improvement across customer environments.
Translate customer feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams.
Develop technical artifacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery.
Support escalations and complex technical scenarios in partnership with Support and R&D teams.
Drive executive-level technical conversations and present strategic roadmaps aligned with customers’ cybersecurity and operational objectives.
Travel up to 30% to support on-site engagements, workshops, and strategic meetings.

5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles.
Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial.
Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles.
Experience with Operational Technology (OT) environments and industrial networks – a strong advantage.
Solid understanding of cybersecurity principles and secure network architecture.
CCNA certification – required.
CCNP certification – a strong plus.
Strong professional proficiency in both Japanese and English – required.
Strong communication and presentation skills with the ability to engage both technical and executive stakeholders.
Customer-centric mindset with the ability to build trusted, long-term partnerships.
Willingness to travel up to 30%.