Claritas Rx
Senior Manager, Site Reliability Engineering
Remote Site Reliability Engineering role with clear candidate location fit.
PostedJul 13, 2026
Eligible countries1 accepted country
Seniority signalSenior, Lead
Work settingRemote
Accepted candidate locations
USA
Role overview
Senior Manager, Site Reliability Engineering
Requirements and responsibilities
Readable role content extracted into sections for faster review.
Platform Reliability & Operations
- Own the reliability, availability, performance, and scalability of Claritas Rx's AWS-hosted SaaS platform, with accountability for SLA/SLO commitments made to customers.
Platform Reliability & Operations
- Define and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs) across all production services; use error budgets to drive engineering prioritization conversations.
Platform Reliability & Operations
- Lead incident response and on-call operations: triage, coordinate resolution, communicate to stakeholders, and conduct thorough post-incident reviews with actionable corrective actions.
Platform Reliability & Operations
- Drive a proactive reliability culture — identifying risks before they become incidents through load testing, chaos engineering, and systematic failure mode analysis.
Infrastructure & Cloud Engineering
- Architect, build, and maintain AWS cloud-native infrastructure using infrastructure-as-code (AWS CDK, Terraform, or equivalent), ensuring environments are reproducible, auditable, and secure.
Infrastructure & Cloud Engineering
- Oversee and continuously improve CI/CD pipelines (GitHub Actions) to enable rapid, safe, and consistent delivery of application and infrastructure changes across environments.
Infrastructure & Cloud Engineering
- Manage and optimize core AWS services including ECS, EC2, Aurora RDS, DynamoDB, Lambda, S3, SQS, EventBridge, Cognito, Secrets Manager, and CloudFront.
Infrastructure & Cloud Engineering
- Ensure robust observability across the stack — centralizing logs, metrics, traces, and alerts using CloudWatch, Sentry, and related tooling — so the team can detect and respond to issues quickly.
Infrastructure & Cloud Engineering
- Manage platform capacity planning, cost optimization, and cloud spend governance.
Security, Compliance & Data Protection
- Ensure all infrastructure design and operational practices meet HIPAA, SOC 2, and HITRUST requirements, given the PHI our platform processes.
Security, Compliance & Data Protection
- Partner with the Security function on vulnerability management, infrastructure hardening, secrets management, and access control.
Security, Compliance & Data Protection
- Maintain and regularly test disaster recovery (DR) and business continuity plans, including defined RTO/RPO targets for all production systems.
Security, Compliance & Data Protection
- Support audit readiness and evidence collection for compliance certifications.
Team Leadership & Offshore Coordination
- Lead, mentor, and grow a blended team of full-time SREs/DevOps engineers and offshore contractors, fostering a culture of ownership, continuous improvement, and operational excellence.
Team Leadership & Offshore Coordination
- Manage distributed team dynamics effectively — establishing clear communication rhythms, documentation standards, and handoff protocols to ensure offshore resources are productive and well-integrated.
Team Leadership & Offshore Coordination
- Conduct regular 1:1s, set clear goals and development plans for direct reports, and advocate for your team's growth and recognition.
Team Leadership & Offshore Coordination
- Build and maintain a healthy on-call rotation with appropriate tooling, runbooks, and escalation paths to protect team sustainability.
Cross-Functional Partnership
- Collaborate with Software Engineering teams to embed reliability practices into the SDLC — including production readiness reviews, deployment standards, and shared observability tooling.
Cross-Functional Partnership
- Work with Product Management and Engineering leadership to balance feature delivery velocity against operational risk and technical debt.
Cross-Functional Partnership
- Contribute to architecture decisions across the platform, providing an operational and reliability perspective on new services and major technical changes.
Cross-Functional Partnership
- Champion automation-first thinking: eliminate toil through tooling, scripting, and process improvement wherever possible.
Our Stack
- Cloud: AWS (ECS, EC2, Aurora RDS, DynamoDB, Lambda, S3, SQS, EventBridge, Cognito, Secrets Manager, CloudFront, WAF)
Our Stack
- Infrastructure as Code: AWS CDK (primary); familiarity with Terraform/OpenTofu a plus
Our Stack
- CI/CD: GitHub Actions
Our Stack
- Application Platform: NestJS/TypeScript (backend), React/TypeScript (frontend), PostgreSQL, Turborepo, pnpm
Our Stack
- Data Platform: AWS Glue, Lake Formation, PySpark, Kinesis (data streaming), Python-based ELT pipelines
Our Stack
- Observability & Monitoring: CloudWatch (logs, metrics, alarms, dashboards), Sentry, OpenFeature (feature flags), Tableau
Our Stack
- Languages in Use Across Engineering: TypeScript, Python, SQL; Golang familiarity a plus
Our Stack
- Work Management: Jira
Our Stack
- Compliance: HIPAA, SOC 2 Type II, HITRUST
Required Skills:
- 7+ years of experience in SRE, DevOps, or infrastructure engineering, with at least 3 years in a people management or team lead capacity.
- Deep, hands-on AWS expertise — you understand how to architect, operate, and optimize cloud-native workloads at the service level, not just at a conceptual level.
- Strong infrastructure-as-code skills (AWS CDK, Terraform, or equivalent); you treat infrastructure like software.
- Demonstrated experience owning SLOs, incident management, and on-call operations in a commercial SaaS environment.
- Experience managing CI/CD pipelines and developer productivity tooling, with a strong understanding of deployment safety (canary releases, feature flags, rollback strategies).
- Solid working knowledge of security and compliance requirements relevant to regulated data environments (HIPAA, SOC 2, HITRUST).
- Proven ability to lead and develop a team, including working effectively with offshore or distributed contractors across time zones.
- Strong written and verbal communication skills — you can explain infrastructure risk and trade-offs clearly to both technical and non-technical audiences.
- Comfort operating in a fast-paced, high-growth startup environment where priorities evolve and initiative is expected.
- Role is primarily remote with occasional travel requirements.
Preferred Skills:
- Experience in a healthcare technology or digital health environment with direct exposure to HIPAA-regulated PHI.
- Familiarity with the application stack in use at Claritas Rx (TypeScript, NestJS, PostgreSQL, React).
- Experience with chaos engineering practices and tools.
- Experience leveraging AI tools (including Claude) to improve operational workflows, accelerate runbook development, or automate incident triage.
- B.S. in Computer Science, Engineering, or a related discipline, or equivalent practical experience.
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