Canonical
Sustaining Operations Engineer
Remote Support Engineering role with clear candidate location fit.
PostedRecently added
Eligible countriesWorldwide
Seniority signalOpen level
Work settingRemote
Accepted candidate locations
Worldwide
Role overview
Sustaining Operations Engineer
Requirements and responsibilities
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What your day will look like
- Resolve complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes
- Maintain a close working relationship with Canonical's field, support and product engineering teams
- Participate in upstream communities
- Debug issues, propose workarounds, liaise with Software Engineers on producing a patch
- Demonstrate good judgment in technical methods and techniques
- Prioritize work and manage your time effectively against priorities
- Participate in team activities to improve processes, tools, and documentation
- Maintain clear, technical and concise communications
- Participate in a regular weekend working rotation
- Provide subject matter expertise as the final point of escalation on operational issues
- Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
What we are looking for in you
- Professional experience troubleshooting advanced Linux issues
- Background in Computer Science, STEM or similar
- Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes
- Strong debugging experience with Python, Go, C or C++ on Linux
- Ability to troubleshoot with gdb, pdb, tcpdump or other tools
- Familiarity with git source code repositories and branches
- An exceptional academic track record from both high school and preferably university
- Willingness to travel up to 4 times a year for internal events
Additional skills that you might also bring
- You love technology and working with brilliant people
- You are curious, flexible, articulate, and accountable
- You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
- You have interest in, and experience with most of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, Postgresql, Mongo, Debian packaging, distributed systems
What we offer you
- Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues from your team and others
- Priority Pass for travel and travel upgrades for long haul company events
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Location eligibility
This role is listed as open to candidates worldwide.
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Worldwide
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